Skip to Content

Sponsored

Artificial intelligence

The global AI agenda: Latin America

While Latin American businesses are adopting AI at scale, the lack of regional cohesion and political stability are ultimately holding the ecosystem back.

In association withGenesys

This report is part of “The global AI agenda,” a thought leadership program by MIT Technology Review Insights examining how organizations are using AI today and planning to do so in the future. Featuring a global survey of 1,004 AI experts conducted in January and February 2020, it explores AI adoption, leading use cases, benefits, and challenges, and seeks to understand how organizations might share data with each other to develop new business models, products, and services in the years ahead.

The global AI agenda: Latin America

The regional summary explores how executives in Latin America see AI: the opportunities, challenges, and the potential for data to be shared with third parties for mutual benefit. The main findings of the report are as follows:

  • Almost 80% of large Latin American businesses are using AI. As of 2019, four in five businesses in Latin America have launched AI initiatives. Early results show benefits, primarily to operational efficiency and management decision-making. By 2022, AI will be used across 21%-40% of business processes at two-thirds of organizations surveyed in the region. Latin America has a robust ecosystem of startups, yet a lack of talent and the high cost of technology remain obstacles to AI. 
  • Future AI investments will target sales and marketing and logistics and supply chain. Over half of respondents (55%) cite customer service as their main AI application so far, and evidence across the region shows innovations like chat bots and AI-driven customer analytics in sectors including banking, air travel, transport, and e-commerce. By 2022, the number of companies using AI in sales and marketing and in logistics and supply chain will double. In three years, logistics and supply chain will be the region’s most widely applied AI use case. 
  • Latin America’s AI ecosystem would benefit from greater policy continuity and regional collaboration. Many countries in the region have developed or are developing national AI plans, but political volatility is interrupting or limiting policy continuity. A second challenge is the region’s limited voice and participation in the development of global AI governance and ethics frameworks; experts are concerned that the dominance of other blocs, especially the EU, could result in frameworks that are harder for Latin American companies to adhere to. 

Download the full report.

Deep Dive

Artificial intelligence

chasm concept
chasm concept

Artificial intelligence is creating a new colonial world order

An MIT Technology Review series investigates how AI is enriching a powerful few by dispossessing communities that have been dispossessed before.

open sourcing language models concept
open sourcing language models concept

Meta has built a massive new language AI—and it’s giving it away for free

Facebook’s parent company is inviting researchers to pore over and pick apart the flaws in its version of GPT-3

spaceman on a horse generated by DALL-E
spaceman on a horse generated by DALL-E

This horse-riding astronaut is a milestone in AI’s journey to make sense of the world

OpenAI’s latest picture-making AI is amazing—but raises questions about what we mean by intelligence.

labor exploitation concept
labor exploitation concept

How the AI industry profits from catastrophe

As the demand for data labeling exploded, an economic catastrophe turned Venezuela into ground zero for a new model of labor exploitation.

Stay connected

Illustration by Rose WongIllustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at customer-service@technologyreview.com with a list of newsletters you’d like to receive.