Skip to Content

Sponsored

Artificial intelligence

The global AI agenda: Latin America

While Latin American businesses are adopting AI at scale, the lack of regional cohesion and political stability are ultimately holding the ecosystem back.

In association withGenesys

This report is part of “The global AI agenda,” a thought leadership program by MIT Technology Review Insights examining how organizations are using AI today and planning to do so in the future. Featuring a global survey of 1,004 AI experts conducted in January and February 2020, it explores AI adoption, leading use cases, benefits, and challenges, and seeks to understand how organizations might share data with each other to develop new business models, products, and services in the years ahead.

The global AI agenda: Latin America

The regional summary explores how executives in Latin America see AI: the opportunities, challenges, and the potential for data to be shared with third parties for mutual benefit. The main findings of the report are as follows:

  • Almost 80% of large Latin American businesses are using AI. As of 2019, four in five businesses in Latin America have launched AI initiatives. Early results show benefits, primarily to operational efficiency and management decision-making. By 2022, AI will be used across 21%-40% of business processes at two-thirds of organizations surveyed in the region. Latin America has a robust ecosystem of startups, yet a lack of talent and the high cost of technology remain obstacles to AI. 
  • Future AI investments will target sales and marketing and logistics and supply chain. Over half of respondents (55%) cite customer service as their main AI application so far, and evidence across the region shows innovations like chat bots and AI-driven customer analytics in sectors including banking, air travel, transport, and e-commerce. By 2022, the number of companies using AI in sales and marketing and in logistics and supply chain will double. In three years, logistics and supply chain will be the region’s most widely applied AI use case. 
  • Latin America’s AI ecosystem would benefit from greater policy continuity and regional collaboration. Many countries in the region have developed or are developing national AI plans, but political volatility is interrupting or limiting policy continuity. A second challenge is the region’s limited voice and participation in the development of global AI governance and ethics frameworks; experts are concerned that the dominance of other blocs, especially the EU, could result in frameworks that are harder for Latin American companies to adhere to. 

Download the full report.

Deep Dive

Artificial intelligence

A Roomba recorded a woman on the toilet. How did screenshots end up on Facebook?

Robot vacuum companies say your images are safe, but a sprawling global supply chain for data from our devices creates risk.

The viral AI avatar app Lensa undressed me—without my consent

My avatars were cartoonishly pornified, while my male colleagues got to be astronauts, explorers, and inventors.

Roomba testers feel misled after intimate images ended up on Facebook

An MIT Technology Review investigation recently revealed how images of a minor and a tester on the toilet ended up on social media. iRobot said it had consent to collect this kind of data from inside homes—but participants say otherwise.

How to spot AI-generated text

The internet is increasingly awash with text written by AI software. We need new tools to detect it.

Stay connected

Illustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at customer-service@technologyreview.com with a list of newsletters you’d like to receive.