A View from David Talbot
Flawed Windows Phone Earns You $0.01
Glitch on much-hyped Nokia model will get you $100 back from your $99.99 investment.
The Nokia Lumia 900 smart phone—which was to have boosted both Nokia’s fortunes and given Microsoft’s Windows mobile operating system its biggest platform yet—has a bug. The device hit U.S. AT&T stores on Sunday, but yesterday evening Nokia said a software glitch was behind customer complaints that that gadget was losing data connectivity.
On Nokia’s blog, the company identified the problem as “a memory management issue.” Nokia is clearly sensitive to the potentially short shelf-life of new mobile devices that are perceived as flawed. In addition to offering a software update by April 16, or the option to swap the phone for an updated one, it says that “…every individual who has already purchased a Nokia Lumia 900—or who will purchase one between now and April 21st—will receive a $100 credit to their AT&T bill from Nokia.”
That’s one penny more than people had to originally pay for the phone.