Stop Organizing Your E-mail, Says Study
If you’re the type to meticulously file your emails in various folders in your client, stop, says a new study from IBM Research. By analyzing 345 users’ 85,000 episodes of digging through old emails in search of the one they needed, researchers discovered that those who did no email organizing at all found them faster than those who filed them in folders.

By using search, the non-organizers were able to find the email they needed just as easily as filers. They also didn’t have to spend any time filing email in folders, putting them ahead overall.
Other results from the study (pdf) pointed to ways in which existing email clients might be improved. For example, scrolling was a big part of how users found emails, even after they searched for them, yet scrolling isn’t supported by gmail, which uses pagination instead.
The study also suggested that if you want to keep your (and others’) email inboxes tidy, you should do everything you can to keep your conversations in existing threads. It’s an automatic mechanism for grouping a conversation, after all.
The researchers involved found threading so useful that they even suggested a way it could be improved, which they call “superthreading.”
How might we impose higher-level intrinsic organization on email? One possibility is to re-organize the inbox according to ‘semantic topics’. One could use clustering techniques from machine learning to organize the inbox into ‘superthreads’ by combining multiple threads with overlapping topics, using techniques similar to [8].
Superthreading would automatically group every conversation you had with a colleague about a particular project, no matter how many exchanges it was spread across.
Keep Reading
Most Popular
Geoffrey Hinton tells us why he’s now scared of the tech he helped build
“I have suddenly switched my views on whether these things are going to be more intelligent than us.”
ChatGPT is going to change education, not destroy it
The narrative around cheating students doesn’t tell the whole story. Meet the teachers who think generative AI could actually make learning better.
Meet the people who use Notion to plan their whole lives
The workplace tool’s appeal extends far beyond organizing work projects. Many users find it’s just as useful for managing their free time.
Learning to code isn’t enough
Historically, learn-to-code efforts have provided opportunities for the few, but new efforts are aiming to be inclusive.
Stay connected
Get the latest updates from
MIT Technology Review
Discover special offers, top stories, upcoming events, and more.