Diana Ganz, MBA ’14, remembers the moment she decided tux rentals were a bad return on investment. It was 2013 and she was a bridesmaid in her childhood friend Jeanne Foley’s wedding. “They went the traditional big-box rental route, and the tuxedos were terrible,” she says. “Jeanne realized, ‘Gosh, everybody spent $250 on something that they don’t even get to keep.’”
Ganz and Foley saw a business opportunity to do better. In 2016 they started the Groomsman Suit through Kickstarter, offering high-quality suits that customers could buy, not just rent, for under $200—and revenue has grown more than 300% annually in its first three years. The Chicago-based company aims to enhance the buying experience with a “fit finder” algorithm and automated wedding timeline reminders. It also offers free suit try-ons by mail, including suggested accessories such as ties and socks; customers have the option to purchase or return any of the items. “About 90% of those trials convert to weddings,” says Ganz.
While the Groomsman Suit primarily connects with consumers online, it has showrooms in Chicago, Denver, and Philadelphia. After those shut down in March because of covid-19 social distancing recommendations, the founders quickly introduced virtual appointments, which Ganz says have attracted hundreds of new customers, and sped up the launch of a “virtual showroom” tool that allows couples to mix and match suiting elements and colors.
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