Christopher Mims

A View from Christopher Mims

What if ATM Machines Were Built by Interaction Designers? [Video]

A concept ATM machine reminds us that cash dispensers have changed hardly at all since their introduction

  • September 1, 2011

At the Museum of Modern Art in New York City, the Talk to Me exhibit explores novel and creative ways to interact with technology. One of the highlights is this concept ATM machine, which possesses all the elegance of another surprisingly refined and deliberate design: The interface of the machines that sell you a New York City metro card, which are also a part of the Talk to Me showcase, and are far easier and faster to navigate than comparable systems in other cities because they were created by Antenna design.

This concept ATM isn’t just the normal functions of a cash machine plus style. It also makes change, offering the user bills in any denomination. Allowing users to navigate choices like these in a way that’s intuitive for first-time users and fast for more experienced customers isn’t easy. But good design, like this, makes it look that way.

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