Hello,

We noticed you're browsing in private or incognito mode.

To continue reading this article, please exit incognito mode or log in.

Not an Insider? Subscribe now for unlimited access to online articles.

Simson Garfinkel

A View from Simson Garfinkel

Robert Gellman on ChoicePoint

Longtime privacy expert, activist, and policy wonk Robert Gellman has an insightful article in DMNews about ChoicePoint. Titled “Out of the Frying Pan,” the article looks at the train-wreck-in-slow-motion that the ChoicePoint story is becoming.Says Gellman: Instead of getting all…

  • April 8, 2005

Longtime privacy expert, activist, and policy wonk Robert Gellman has an insightful article in DMNews about ChoicePoint. Titled “Out of the Frying Pan,” the article looks at the train-wreck-in-slow-motion that the ChoicePoint story is becoming.

Says Gellman:


Instead of getting all the bad news out immediately, ChoicePoint let the story dribble out over days. The company changed its response more than once. Newspapers and national television news returned repeatedly to the story as developments prompted by ChoicePoint fumblings justified new coverage. The company even managed to turn a national story into a local one, compounding the damage even further.

The company previously did a great job promoting itself. It is amazing that it did so poorly in handling what has become a relatively ordinary privacy crisis. Any company with potential exposure should have a privacy crisis plan just in case. Any organization with personal data could be the target of the next horror story.

Overall, the story is an interesting analysis from a point of view that one doesn’t normally see. And remember, Gellman is writing for Direct Marketing News — the herald of the industry that thrives from the trade of personal information.

Recommended reading.

Tech Obsessive?
Become an Insider to get the story behind the story — and before anyone else.

Subscribe today

Uh oh–you've read all of your free articles for this month.

Insider Premium
$179.95/yr US PRICE

Want more award-winning journalism? Subscribe to Insider Basic.
  • Insider Basic {! insider.prices.basic !}*

    {! insider.display.menuOptionsLabel !}

    Six issues of our award winning magazine and daily delivery of The Download, our newsletter of what’s important in technology and innovation.

    See details+

    What's Included

    Bimonthly magazine delivery and unlimited 24/7 access to MIT Technology Review’s website

    The Download: our daily newsletter of what's important in technology and innovation

/
You've read all of your free articles this month. This is your last free article this month. You've read of free articles this month. or  for unlimited online access.