Skip to Content

Sponsored

Humans and technology

Transformation requires companywide engagement

Employees need to be heard for leaders to overcome the hurdles of organizational change

In association withOracle + KPMG

Enterprises are shifting operations from on-premises to the cloud, and industry momentum for digital transformation continues to push forward. Gartner estimates that 80% of CEOs are increasing investment in digital technologies in 2023 to achieve greater efficiency and productivity. Cloud and digitization are becoming a necessity across industries to ensure competitiveness.

Transformation requires companywide engagement

But as companies make these shifts, employees feel the change in atmosphere. And according to the American Psychological Association, people often reflexively resist organizational change, especially when they don’t understand the reasons for the change. Transformation is not just about onboarding technology: it means changes in people’s responsibilities, daily routines, and workstyles. The key to taking full advantage of these powerful digital tools is understanding how they affect employees at all levels.

It can be hard for leaders to avoid rushing ahead, because digital transformation is a chance to look at the whole operation, says Jennifer Chilton, principal of advisory and enterprise solutions at KPMG. It’s exciting to ponder an all-encompassing view of efficiency that can automate manual processes, she says, not only for a smoother workflow, but for faster information flow around the business: “Improve the controls, improve the speed.”

A successful transition requires an equally expansive view of the one component on which it all hinges: people. Michelle Kent, principal at KPMG’s people and change practice, has a blunt message for executives who give their staff little notice before major changes, scant information about the future state of the company, and negligible involvement in the planning: “That’s not how people work.”

Download the full report.

This content was produced by Insights, the custom content arm of MIT Technology Review. It was not written by MIT Technology Review’s editorial staff.

Keep Reading

Most Popular

It’s time to retire the term “user”

The proliferation of AI means we need a new word.

The problem with plug-in hybrids? Their drivers.

Plug-in hybrids are often sold as a transition to EVs, but new data from Europe shows we’re still underestimating the emissions they produce.

Sam Altman says helpful agents are poised to become AI’s killer function

Open AI’s CEO says we won’t need new hardware or lots more training data to get there.

An AI startup made a hyperrealistic deepfake of me that’s so good it’s scary

Synthesia's new technology is impressive but raises big questions about a world where we increasingly can’t tell what’s real.

Stay connected

Illustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at customer-service@technologyreview.com with a list of newsletters you’d like to receive.