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Enterprise service management—from back office to the forefront
Thank you for joining us on "The cloud hub: From cloud chaos to clarity."
Traditionally, the IT service catalog focused on handling IT-related issues. That has now evolved to enhance business functions like customer service management and HR. The focus has shifted to delivering better value that will enhance user experience and support business performance and growth.
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Deep Dive
Humans and technology
Human-plus-AI solutions mitigate security threats
With the right human oversight, emerging technologies like artificial intelligence can help keep business and customer data secure
Merging physical and digital tools to build resilient supply chains
Using unique product identifiers and universal standards in the supply chain journey, the whole enterprise can unlock extended value
Unlocking the value of supply chain data across industries
How global standards and unique identifiers are turning supply chain data into a game-changer
Transformation requires companywide engagement
Employees need to be heard for leaders to overcome the hurdles of organizational change
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