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Humans and technology

Enterprise service management—from back office to the forefront

December 16, 2021

Thank you for joining us on "The cloud hub: From cloud chaos to clarity."

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Traditionally, the IT service catalog focused on handling IT-related issues. That has now evolved to enhance business functions like customer service management and HR. The focus has shifted to delivering better value that will enhance user experience and support business performance and growth.

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Deep Dive

Humans and technology

Woman using Virtual Reality headset at night
Woman using Virtual Reality headset at night

The metaverse has a groping problem already

A woman was sexually harassed on Meta’s VR social media platform. She’s not the first—and won’t be the last.

2021 tech fails concept
2021 tech fails concept

The worst technology of 2021

Face filters, billionaires in space, and home-buying algorithms that overpay all made our annual list of technology gone wrong.

Workers in an office building in Shanghai
Workers in an office building in Shanghai

China’s burned-out tech workers are fighting back against long hours

A viral online project helped expose the punishing 996 work schedule—and shows how hard it is to make progress against it.

Woman walking into rectangular opening in coloured wall
Woman walking into rectangular opening in coloured wall

Have a better 2022 with these tech resolutions

Embrace the infinite inbox, avoid video chats, and other advice to help you in the new year

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Illustration by Rose WongIllustration by Rose Wong

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