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Enterprise service management—from back office to the forefront
Thank you for joining us on "The cloud hub: From cloud chaos to clarity."
Traditionally, the IT service catalog focused on handling IT-related issues. That has now evolved to enhance business functions like customer service management and HR. The focus has shifted to delivering better value that will enhance user experience and support business performance and growth.
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Deep Dive
Humans and technology
10 Breakthrough Technologies 2023
Every year, we pick the 10 technologies that matter the most right now. We look for advances that will have a big impact on our lives and break down why they matter.
People are already using ChatGPT to create workout plans
Fitness advice from OpenAI’s large language model is impressively presented—but don’t take it too seriously.
I just watched Biggie Smalls perform ‘live’ in the metaverse
An avatar of the singer, who died in 1997, performed with live rappers on Meta’s Horizon Worlds.
Why my bittersweet relationship with Shein had to end
Reflecting on my desire for Chinese-style e-commerce platforms.
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