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Humans and technology

Enterprise service management—from back office to the forefront

December 16, 2021

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Traditionally, the IT service catalog focused on handling IT-related issues. That has now evolved to enhance business functions like customer service management and HR. The focus has shifted to delivering better value that will enhance user experience and support business performance and growth.

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Deep Dive

Humans and technology

anti-choice surveillance tactics
anti-choice surveillance tactics

Anti-abortion activists are collecting the data they’ll need for prosecutions post-Roe

Body cams and license plates are already being used to track people arriving at abortion clinics.

Chinese livestreamer and beauty influencer Li Jiaqi, also known as "king of lipstick," is seen in a subway station in Shanghai
Chinese livestreamer and beauty influencer Li Jiaqi, also known as "king of lipstick," is seen in a subway station in Shanghai

How China’s biggest online influencers fell from their thrones

Three top livestreaming personalities on the platform Taobao commanded legions of fans who bought billions of dollars’ worth of goods—until they suddenly went dark.

animal crossing concepts
animal crossing concepts

Inside the experimental world of animal infrastructure

Wildlife crossings cut down on roadkill. But are they really a boon for conservation?

chore apps haven't helped overworked moms concept
chore apps haven't helped overworked moms concept

Chore apps were meant to make mothers’ lives easier. They often don’t.

Rather than reducing the burden of housework, they tend to become yet another thing to worry about

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Illustration by Rose WongIllustration by Rose Wong

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