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Humans and technology

Enterprise service management—from back office to the forefront

December 16, 2021

Thank you for joining us on "The cloud hub: From cloud chaos to clarity."


Traditionally, the IT service catalog focused on handling IT-related issues. That has now evolved to enhance business functions like customer service management and HR. The focus has shifted to delivering better value that will enhance user experience and support business performance and growth.

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Deep Dive

Humans and technology

Human-plus-AI solutions mitigate security threats

With the right human oversight, emerging technologies like artificial intelligence can help keep business and customer data secure

Merging physical and digital tools to build resilient supply chains

Using unique product identifiers and universal standards in the supply chain journey, the whole enterprise can unlock extended value

Unlocking the value of supply chain data across industries

How global standards and unique identifiers are turning supply chain data into a game-changer

Transformation requires companywide engagement

Employees need to be heard for leaders to overcome the hurdles of organizational change

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Illustration by Rose Wong

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