A new CDC bot will tell you what to do if you have coronavirus symptoms

The news: The Centers for Disease Control and Prevention has launched an online bot that people can use to decide what to do if they have potential coronavirus symptoms like a fever, cough, or shortness of breath. The hope is the self-checker bot will act as a form of triage for increasingly strained health-care services. The number of recorded cases in the US has surged past 46,000, the most after China and Italy.
You can read all our coverage of the coronavirus/Covid-19 outbreak for free, and also sign up for our coronavirus newsletter. But please consider subscribing to support our nonprofit journalism.
How it works: The bot asks users questions like their age, gender, and location, any symptoms they’re experiencing, and whether they may have encountered someone diagnosed with Covid-19. On the basis of their replies, it recommends the best next step. There are a variety of responses, from “Call 911” to “Stay home and take care of yourself.” The bot is not supposed to replace assessment by a doctor and isn’t intended to be used for diagnosis or treatment purposes, but it could help figure out who most urgently needs medical attention and relieve some of the pressure on hospitals. It was created using Microsoft Azure’s Healthcare Bot software.
Rise of the bots: Health authorities around the world are using chatbots to answer people’s pressing questions about coronavirus. The World Health Organization has partnered with WhatsApp to give people reliable information. If you text +41 79 893 1892 over WhatsApp, the WHO will reply with a menu of options offering infection statistics, debunked myths, travel advice, and so on. India has built a similar bot using WhatsApp too, and the UK’s National Health Service is planning to do the same.
Deep Dive
Biotechnology and health
The Biggest Questions: What is death?
New neuroscience is challenging our understanding of the dying process—bringing opportunities for the living.
Some deaf children in China can hear after gene therapy treatment
After deafness treatment, Yiyi can hear her mother and dance to the music. But why is it so noisy at night?
Scientists just drafted an incredibly detailed map of the human brain
A massive suite of papers offers a high-res view of the human and non-human primate brain.
Three people were gene-edited in an effort to cure their HIV. The result is unknown.
CRISPR is being used in an experimental effort to eliminate the virus that causes AIDS.
Stay connected
Get the latest updates from
MIT Technology Review
Discover special offers, top stories, upcoming events, and more.