Skip to Content


Humans and technology

Digital platforms drive business success

Digital platforms are becoming the go-to foundation for ensuring innovation, agility, and an exceptional customer experience.

Produced in association withSAP

Across industries, geographies, and business models, organizations today are all essentially in the same business: delivering an exceptional customer experience. While fast innovation, agility, and data-driven intelligence are all integral to meeting this goal, many organizations are stuck with data siloed in multiple internal and external systems, outmoded and slow development processes, and the need to reinvent common best practices for their industries. 

Digital platforms drive business success

Digital platforms drive business success

  • Download the full report

In response, leading businesses are turning to digital platforms, which not only unify data to provide greater intelligence to customers, employees, and partners but also enable connections to enterprise applications and access to cutting-edge analytics and development tools. 

The need for digital platforms is “coming from finance, supply chain, manufacturing, HR, and more and more,” says Vinzenz Kremer, global managing director at global professional services company Accenture. The reason, he says, is their ability to help organizations deliver unique and differentiated experiences by infusing intelligence in all front- to back-office business processes, based on data and insights. “Experiences are more memorable than services, products, or paychecks,” Kremer says. “Experiences create differentiation in the hearts and minds of customers, business partners, employees, candidates, and influencers.”

Download the full report.

Deep Dive

Humans and technology

AI gains momentum in core manufacturing services functions

More use cases means customers and employees experience AI’s ability to automate tasks, prioritize work, and empower the user.

Enabling enterprise growth with data intelligence

It's becoming more critical for organizations to organize data and put data infrastructure at the forefront of their data strategy, says Bharti Patel, SVP of product engineering at Hitachi Vantara.

AI-powered 6G networks will reshape digital interactions

The convergence of AI and communication technologies will create 6G networks that make hyperconnectivity and immersive experiences an everyday reality for consumers.

Customer experience horizons

The big ideas that define the future of customer and employee experience.

Stay connected

Illustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at with a list of newsletters you’d like to receive.