Skip to Content

Sponsored

Humans and technology

Digital platforms drive business success

Digital platforms are becoming the go-to foundation for ensuring innovation, agility, and an exceptional customer experience.

Produced in association withSAP

Across industries, geographies, and business models, organizations today are all essentially in the same business: delivering an exceptional customer experience. While fast innovation, agility, and data-driven intelligence are all integral to meeting this goal, many organizations are stuck with data siloed in multiple internal and external systems, outmoded and slow development processes, and the need to reinvent common best practices for their industries. 

Digital platforms drive business success

Digital platforms drive business success

  • Download the full report

In response, leading businesses are turning to digital platforms, which not only unify data to provide greater intelligence to customers, employees, and partners but also enable connections to enterprise applications and access to cutting-edge analytics and development tools. 

The need for digital platforms is “coming from finance, supply chain, manufacturing, HR, and more and more,” says Vinzenz Kremer, global managing director at global professional services company Accenture. The reason, he says, is their ability to help organizations deliver unique and differentiated experiences by infusing intelligence in all front- to back-office business processes, based on data and insights. “Experiences are more memorable than services, products, or paychecks,” Kremer says. “Experiences create differentiation in the hearts and minds of customers, business partners, employees, candidates, and influencers.”

Download the full report.

Deep Dive

Humans and technology

Woman using Virtual Reality headset at night
Woman using Virtual Reality headset at night

The metaverse has a groping problem already

A woman was sexually harassed on Meta’s VR social media platform. She’s not the first—and won’t be the last.

2021 tech fails concept
2021 tech fails concept

The worst technology of 2021

Face filters, billionaires in space, and home-buying algorithms that overpay all made our annual list of technology gone wrong.

tonga eruption
tonga eruption

Tonga’s volcano blast cut it off from the world. Here’s what it will take to get it reconnected.

The world is anxiously awaiting news from the island—but on top of the physical destruction, the eruption has disconnected it from the internet.

Woman walking into rectangular opening in coloured wall
Woman walking into rectangular opening in coloured wall

Have a better 2022 with these tech resolutions

Embrace the infinite inbox, avoid video chats, and other advice to help you in the new year

Stay connected

Illustration by Rose WongIllustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at customer-service@technologyreview.com with a list of newsletters you’d like to receive.