Skip to Content

Sponsored

Humans and technology

Digital platforms drive business success

Digital platforms are becoming the go-to foundation for ensuring innovation, agility, and an exceptional customer experience.

Produced in association withSAP

Across industries, geographies, and business models, organizations today are all essentially in the same business: delivering an exceptional customer experience. While fast innovation, agility, and data-driven intelligence are all integral to meeting this goal, many organizations are stuck with data siloed in multiple internal and external systems, outmoded and slow development processes, and the need to reinvent common best practices for their industries. 

Digital platforms drive business success

Digital platforms drive business success

  • Download the full report

In response, leading businesses are turning to digital platforms, which not only unify data to provide greater intelligence to customers, employees, and partners but also enable connections to enterprise applications and access to cutting-edge analytics and development tools. 

The need for digital platforms is “coming from finance, supply chain, manufacturing, HR, and more and more,” says Vinzenz Kremer, global managing director at global professional services company Accenture. The reason, he says, is their ability to help organizations deliver unique and differentiated experiences by infusing intelligence in all front- to back-office business processes, based on data and insights. “Experiences are more memorable than services, products, or paychecks,” Kremer says. “Experiences create differentiation in the hearts and minds of customers, business partners, employees, candidates, and influencers.”

Download the full report.

Deep Dive

Humans and technology

anti-choice surveillance tactics
anti-choice surveillance tactics

Anti-abortion activists are collecting the data they’ll need for prosecutions post-Roe

Body cams and license plates are already being used to track people arriving at abortion clinics.

Chinese livestreamer and beauty influencer Li Jiaqi, also known as "king of lipstick," is seen in a subway station in Shanghai
Chinese livestreamer and beauty influencer Li Jiaqi, also known as "king of lipstick," is seen in a subway station in Shanghai

How China’s biggest online influencers fell from their thrones

Three top livestreaming personalities on the platform Taobao commanded legions of fans who bought billions of dollars’ worth of goods—until they suddenly went dark.

animal crossing concepts
animal crossing concepts

Inside the experimental world of animal infrastructure

Wildlife crossings cut down on roadkill. But are they really a boon for conservation?

disguised troll talks to disguised scammer for the lulz
disguised troll talks to disguised scammer for the lulz

The people using humour to troll their spam texts

Our phones are being inundated with text scams. Some people are using humor to fight back.

Stay connected

Illustration by Rose WongIllustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at customer-service@technologyreview.com with a list of newsletters you’d like to receive.