Sponsored
Getting To Iconic
A briefing paper in association withGenesys
Getting To Iconic is a briefing paper by MIT Technology Review. It is based on a global survey of business leaders conducted between May and July 2017. Further insights were gained through in-depth industry interviews and are included in this report. We would like to thank all participants in this research project as well as the sponsor, omnichannel customer experience and contact centre solutions provider, Genesys.
MIT Technology Review has collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship.
Keep Reading
Most Popular
Why China is still obsessed with disinfecting everything
Most public health bodies dealing with covid have long since moved on from the idea of surface transmission. China’s didn’t—and that helps it control the narrative about the disease’s origins and danger.
These materials were meant to revolutionize the solar industry. Why hasn’t it happened?
Perovskites are promising, but real-world conditions have held them back.
Crypto is weathering a bitter storm. Some still hold on for dear life.
When a cryptocurrency’s value is theoretical, what happens if people quit believing?
Anti-aging drugs are being tested as a way to treat covid
Drugs that rejuvenate our immune systems and make us biologically younger could help protect us from the disease’s worst effects.
Stay connected
Illustration by Rose WongGet the latest updates from
MIT Technology Review
Discover special offers, top stories, upcoming events, and more.