Sponsored
Getting To Iconic

A briefing paper in association withGenesys
Getting To Iconic is a briefing paper by MIT Technology Review. It is based on a global survey of business leaders conducted between May and July 2017. Further insights were gained through in-depth industry interviews and are included in this report. We would like to thank all participants in this research project as well as the sponsor, omnichannel customer experience and contact centre solutions provider, Genesys.
MIT Technology Review has collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship.
Keep Reading
Most Popular
A Roomba recorded a woman on the toilet. How did screenshots end up on Facebook?
Robot vacuum companies say your images are safe, but a sprawling global supply chain for data from our devices creates risk.
A startup says it’s begun releasing particles into the atmosphere, in an effort to tweak the climate
Make Sunsets is already attempting to earn revenue for geoengineering, a move likely to provoke widespread criticism.
10 Breakthrough Technologies 2023
These exclusive satellite images show that Saudi Arabia’s sci-fi megacity is well underway
Weirdly, any recent work on The Line doesn’t show up on Google Maps. But we got the images anyway.
Stay connected
Get the latest updates from
MIT Technology Review
Discover special offers, top stories, upcoming events, and more.