Sponsored
Getting To Iconic
A briefing paper in association withGenesys
Getting To Iconic is a briefing paper by MIT Technology Review. It is based on a global survey of business leaders conducted between May and July 2017. Further insights were gained through in-depth industry interviews and are included in this report. We would like to thank all participants in this research project as well as the sponsor, omnichannel customer experience and contact centre solutions provider, Genesys.
MIT Technology Review has collected and reported on all findings contained in this paper independently, regardless of participation or sponsorship.
Keep Reading
Most Popular
This scientist now believes covid started in Wuhan’s wet market. Here’s why.
How a veteran virologist found fresh evidence to back up the theory that covid jumped from animals to humans in a notorious Chinese market—rather than emerged from a lab leak.
How Facebook and Google fund global misinformation
The tech giants are paying millions of dollars to the operators of clickbait pages, bankrolling the deterioration of information ecosystems around the world.
We still don’t know enough about the omicron variant to panic
The variant has caused alarm and immediate border shutdowns—but we still don't know how it will respond to vaccines.
NSO was about to sell hacking tools to France. Now it’s in crisis.
French officials were close to buying controversial surveillance tool Pegasus from NSO earlier this year. Now the US has sanctioned the Israeli company, and insiders say it’s on the ropes.
Stay connected
Illustration by Rose WongGet the latest updates from
MIT Technology Review
Discover special offers, top stories, upcoming events, and more.