Skip to Content

Drones Have Found a Niche in the Insurance Business

August 4, 2017

Unmanned aerial vehicles are finding their feet in a whole bunch of applications: agriculture, package delivery, beaming Internet from the sky, you name it. But they’re also proving to be particularly useful to insurers, who are using them to carry out inspections of houses before they pay out claims. The Wall Street Journal reports that many adjusters now send out drones every day to inspect, say, storm damage to the roofs of houses, rather than having to send expensive human inspectors do the job. Liberty Mutual’s vice president of claims innovation, Lily Wray, tells the newspaper that it’s taken “something that takes hours down to minutes.” In fact, the industry appears to be embracing new technologies wholeheartedly: the Journal also describes how AI image recognition software is being used to assess damage in car claims, and some startups are even using chatbots to automate the entire claims procedure.

Deep Dive


Uber Autonomous Vehicles parked in a lot
Uber Autonomous Vehicles parked in a lot

It will soon be easy for self-driving cars to hide in plain sight. We shouldn’t let them.

If they ever hit our roads for real, other drivers need to know exactly what they are.

stock art of market data
stock art of market data

Maximize business value with data-driven strategies

Every organization is now collecting data, but few are truly data driven. Here are five ways data can transform your business.

Cryptocurrency fuels new business opportunities

As adoption of digital assets accelerates, companies are investing in innovative products and services.

Mifiprex pill
Mifiprex pill

Where to get abortion pills and how to use them

New US restrictions could turn abortion into do-it-yourself medicine, but there might be legal risks.

Stay connected

Illustration by Rose WongIllustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at with a list of newsletters you’d like to receive.