Skip to Content

When Gadget Fixers Turn FBI Informants

Members of Best Buy’s Geek Squad passed incriminating evidence to the law enforcement agency and received payments from agents.
January 11, 2017

If you send your laptop to be repaired, its contents may come under closer scrutiny than you expect.

A court case in California has revealed that technicians from Best Buy's repair shop, Geek Squad, have served as paid informants for the FBI. Details from the hearing reveal that its staff identified incriminating evidence in the form of child pornography on customer computers.

Many of the documents from the case, which relates to a California doctor accused of possessing child pornography, are sealed. But one former Geek Squad manager explained in a statement made available by Consumerist that “when technicians in the data recovery department found suspected child pornography on customers’ computers in such a situation, they were to stop working immediately and notify their Supervisor [who] would contact the FBI.”

He goes on to explains that he “was paid $500 in 2011 by Special Agent Tracey Riley,” but insists that he “did not understand the payment to be given as encouragement to find child pornography on behalf of the FBI.”

Best Buy told the Washington Post that if its employees come across incriminating material during their work they "have a legal and moral obligation to turn that material over to law enforcement." It added that payment by the FBI is “not something we tolerate and is certainly not a part of our normal business behavior."

But the newspaper points out that the court has seen e-mails that were sent between Geek Squad employees and FBI agents. That suggests that the situation had become an established practice, and the relationship between the two is now being investigated.

In sending a device to be repaired, customers surely acknowledge that it may be probed by the technician that works on it. But they likely don't think that they could be handing their computer to a paid agent of the federal government, and forfeiting their Fourth Amendment protection from unreasonable searches in the process. It only seems reasonable to expect the FBI to acquire a warrant before their property is searched.

That said, it’s becoming easier for such warrants to be obtained. Last year, the FBI was granted greater authority to hack into computers during criminal investigations, and Congress made it easier for investigators to obtain warrants for devices they don’t have in custody. So if you'd rather keep your files away from the eyes of law enforcers, it might pay to repair your own laptop.

(Read more: The Washington Post, Consumerist, "Congress Is About to Expand Government Hacking Powers," "Technology Can Make Lawful Surveillance Both Open and Effective")

Keep Reading

Most Popular

2021 tech fails concept
2021 tech fails concept

The worst technology of 2021

Face filters, billionaires in space, and home-buying algorithms that overpay all made our annual list of technology gone wrong.

conceptual illustration showing various women's faces being scanned
conceptual illustration showing various women's faces being scanned

A horrifying new AI app swaps women into porn videos with a click

Deepfake researchers have long feared the day this would arrive.

Death and Jeff Bezos
Death and Jeff Bezos

Meet Altos Labs, Silicon Valley’s latest wild bet on living forever

Funders of a deep-pocketed new "rejuvenation" startup are said to include Jeff Bezos and Yuri Milner.

surgery
surgery

A gene-edited pig’s heart has been transplanted into a human for the first time

The procedure is a one-off, and highly experimental, but the technique could help reduce transplant waiting lists in the future.

Stay connected

Illustration by Rose WongIllustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at customer-service@technologyreview.com with a list of newsletters you’d like to receive.