Skip to Content

29 Years Ago: How Technology Makes Us Obnoxious

A writer fretted that gadgets were leading to self-centered and rude behavior—decades before the smartphone.
February 23, 2016

“Rudeness is on the rise in the United States, and consumer technology is partly to blame. That may seem a harsh indictment for such seemingly innocuous creations as the telephone answering machine, boom box radio-cassette player, and talking computer chip in automobiles. But they are relatively cheap to manufacture and insinuate themselves into every corner of daily life. The result is a decline of civilization as we have known it.

As machines multiply our capacity to perform useful tasks, they boost our aptitude for self-centered action. Civilized behavior is predicated on the principle of one human being interacting with another, not a human being interacting with a mechanical or electronic extension of another person.

The simple telephone answering machine can turn into a devilish instrument if misused. Call screening can become the electronic equivalent of avoiding your neighbor’s salutation on the street: the machine’s owner can use it to avoid talking to anyone except the chosen few.

Yet it is hard to tell which enables people to be more rude: the answering machine that screens out obnoxious calls, or the telephone that permits intrusions at all times of day and night. A.G. Bell probably never envisioned aluminum-siding salespeople, college alumni associations, or lovelorn friends when he devised the telephone.

The Baby Bells are marketing a service that can make the answering machine seem like an instrument of civility. ‘Call waiting’ is handy for the small business, but in certain hands it permits the ultimate breach of telephone etiquette. A (former) friend used to chat happily with me on the phone until a second call came in from a potential suitor. After a few long waits, I would hang up and call back—only to reach her answering machine.

Personal-computer technology has spawned a vigorous rudeness that would be impossible without word processing. Once upon a time people wrote real letters to each other. Now every family with a home computer can generate its own ‘personalized’ holiday form letter. Practitioners of these ‘arts’ will defend them, no doubt, on the grounds that some communication is better than none. But is a pretense of personal rapport good enough?”

Excerpted from “Hey You! Make Way for My Technology!” by freelance writer David Lyon, in the August/September 1987 issue of Technology Review.

Keep Reading

Most Popular

2021 tech fails concept
2021 tech fails concept

The worst technology of 2021

Face filters, billionaires in space, and home-buying algorithms that overpay all made our annual list of technology gone wrong.

conceptual illustration showing various women's faces being scanned
conceptual illustration showing various women's faces being scanned

A horrifying new AI app swaps women into porn videos with a click

Deepfake researchers have long feared the day this would arrive.

Death and Jeff Bezos
Death and Jeff Bezos

Meet Altos Labs, Silicon Valley’s latest wild bet on living forever

Funders of a deep-pocketed new "rejuvenation" startup are said to include Jeff Bezos and Yuri Milner.


A gene-edited pig’s heart has been transplanted into a human for the first time

The procedure is a one-off, and highly experimental, but the technique could help reduce transplant waiting lists in the future.

Stay connected

Illustration by Rose WongIllustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at with a list of newsletters you’d like to receive.