Skip to Content

More Empathy for Windows Users

Windows 8 launches to mixed reviews and the guy who oversaw it steps down.
November 13, 2012

Now that Steven Sinofsky, the leader of Microsoft’s Windows division, is stepping down, how will the development of the operating system change at this crucial time for the company and its role in the marketplace? Microsoft investors seem to have been spooked by the implications. But this piece from AllThingsD points out that Microsoft might find it easier to integrate Windows with other parts of the company now that Sinofsky is gone.

It’s also worth reading this 2009 profile of one of the people who will fill his role, Julie Larson-Green. Among other things, it explains how Larson-Green tries to tap empathy for computer users and how she relies on data about how people actually interact with their PCs. (Disclosure: I commissioned and edited this profile when I was technology editor of The Associated Press.)

Larson-Green … grew up in tiny Maple Falls, Wash., about 100 miles north of the software maker’s headquarters in Redmond. She waited tables to put herself through Western Washington University, then took a job in 1987 answering customer support calls at Aldus, a pioneering software company in Seattle. During six years at Aldus, Larson-Green worked her way into software development and earned a master’s in computer science on the side. But she credits her waitressing and customer-service work for making her good at her current job. “The primary things that help you create a good user experience are empathy, and being able to put yourself in the place of people who are using the products,” she said. “User interface is customer service for the computer.”

Keep Reading

Most Popular

Workers disinfect the street outside Shijiazhuang Railway Station
Workers disinfect the street outside Shijiazhuang Railway Station

Why China is still obsessed with disinfecting everything

Most public health bodies dealing with covid have long since moved on from the idea of surface transmission. China’s didn’t—and that helps it control the narrative about the disease’s origins and danger.

individual aging affects covid outcomes concept
individual aging affects covid outcomes concept

Anti-aging drugs are being tested as a way to treat covid

Drugs that rejuvenate our immune systems and make us biologically younger could help protect us from the disease’s worst effects.

Europe's AI Act concept
Europe's AI Act concept

A quick guide to the most important AI law you’ve never heard of

The European Union is planning new legislation aimed at curbing the worst harms associated with artificial intelligence.

Stay connected

Illustration by Rose WongIllustration by Rose Wong

Get the latest updates from
MIT Technology Review

Discover special offers, top stories, upcoming events, and more.

Thank you for submitting your email!

Explore more newsletters

It looks like something went wrong.

We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at customer-service@technologyreview.com with a list of newsletters you’d like to receive.