Computing

How's Vista doing? Analysts say it's fine; users still annoyed

  • Thursday, July 12, 2007
  • By Associated Press

SEATTLE (AP) -- Chris Pirillo leaned away from his webcam and pointed to his printer/scanner/fax machine, which stopped scanning and faxing after he installed Microsoft Corp.'s new Windows Vista operating system.

''I can't live in Vista if the software that I use in my life for productivity does not work,'' said Pirillo, in the third minute of a 52-minute video he posted on YouTube.

Nearly six months after it launched, gripes over what doesn't work with Vista continue, eclipsing positive buzz over the program's improved desktop search, graphics and security.

With Vista now shipping on most new computers, it's all but guaranteed to become the world's dominant PC operating system -- eventually. For now, some users are either learning to live with workarounds or sticking with Vista's predecessor, Windows XP.

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Pirillo is geekier than the average user. He runs a network of technology blogs called Lockergnome, and was one of several ''Windows enthusiasts'' Microsoft asked for Vista feedback early on.

Still, Vista tested even Pirillo's savvy. He fixed the hobbled printer and other problems by installing VMware, a program that lets him run XP within Vista. But when his trial copy expired, he decided the solution was too clunky -- and too expensive.

He ''upgraded,'' as he called it, back to XP.

Users' early complaints aren't likely to threaten Microsoft's dominance in operating systems. The various flavors of Windows today run 93 percent of PCs worldwide, according to the research group IDC. Last fiscal year, Windows accounted for about a third of Microsoft's total revenue of $44.3 billion.

Industry analysts say Vista adoption is plodding along as expected, with most consumers and businesses switching over as they replace old hardware with new. IDC analyst Al Gillen said he expects Vista will be installed on the vast majority of computers in about five years, the time it took for XP to reach 84 percent of PCs.

It's too early for industry watchers to know exactly how many people are using Vista. At the same time, it's hard to gauge Vista's success by comparing it to XP, because the PC market has grown tremendously in the last six years.

In early May, Microsoft said it had distributed 40 million copies of Vista, which costs $199 to $399 depending on the version. But it did not specify the number actually sold through to consumers, versus those shipped to computer makers like Hewlett-Packard Co. and Dell Inc.

Analysts noted that as many as 15 million of those copies could represent upgrade coupons given to XP buyers during the holidays, before Vista went on sale. Microsoft would not say how many of those customers installed the program, but Forrester Research analyst J.P. Gownder estimated just over 12 million U.S. consumers would have Vista by the end of the year, out of about 235 million PCs in the country.

As for the compatibility problems, 2 million devices -- such as cameras and printers -- now work with Vista, said Dave Wascha, a director in the Windows Client group.

''We are way ahead with Windows Vista right now than where we were when we shipped Windows XP,'' he said.

Still, it's an uphill battle: Vista interacts differently with programs and peripherals than previous versions of Windows, and some companies have chosen not to spend time and money updating older products. Printer makers, Wascha noted, draw profits from ink cartridges and services, and have little motivation to invest in updating drivers for old hardware.

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kitk

76 Comments

  • 1675 Days Ago
  • 07/16/2007

vista bummer

I am delighted to have a shot at being the first to comment that so far, Vista sucks. Of course, because of slow and unresponsive windows, someone else may beat me to it. I found right off that Vista required a learning curve the sales-people failed to report when getting my new HP. And, of course, and despite their word, I had to replace all peripherals. To top it off, Vista has been sucking down my net speed to download (secretly) continual upgrades. It just compliled 90 megs of these--do you know how long it takes to get 90 megs off dial-up?! I wondered why pages moved like mollasses, or failed so often.
  Vista started out incomplete, and it is completing itself at my expense. I wonder what other little problems it is creating. Sure, some features are fine, but they are packaged with too many screens, inflexible controls, and a system that for weeks demanded 'administrator permission' to use my own computer. Gotta hand it to Gates, not many people can peddle a product that treats you like dirt and kicks you in the ass and still make money.

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benchtester

3 Comments

  • 1675 Days Ago
  • 07/16/2007

increase in linux?

Given the Vista problems, has Linux seen a boost in adoption?

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colinnwn

88 Comments

  • 1675 Days Ago
  • 07/16/2007

Faulty Logic?

"draw profits from ink cartridges and services, and have little motivation to invest in updating drivers"

I don't know what retail printer manufacturer makes money off services.  As far as making money off of ink cartridges, this is very true.  I would argue the point contrary to the author.  Manufacturers would be inclined to update their drivers if their printers are loss leaders to the cartridges.  If their printers quit working, people will stop buying the cartridge.

That is unless the manufacturer is confident enough customers will buy their newer printers vs. the competition, and the newer cartridges have a high enough markup to compensate for the lower return they will see making the newer printers.

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