Social shows: A prototype TV menu lets viewers see what their friends are watching. Motorola researchers designed this version while studying the concept in 2008.
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Making TV Social, Virtually

What happens when your online pals meet your TV?

  • Monday, January 11, 2010
  • By Erika Jonietz

In the 1960s, families gathered in the living room to watch Bonanza. In the 1980s, friends met at the water cooler to speculate about who shot J.R. In 2010, mom watches HGTV in the bedroom, dad cheers for the Longhorns in the living room, and the kids laugh at the new episode of Glee on Hulu.com in the study.

In an effort to "make TV social again" and to bring even far-flung family members and friends together around the screen, researchers at companies including Motorola, BT, and Intel are working on ways to combine social networking with TV viewing. The goal is to get as close as possible to a physically shared viewing experience--and to make it easier to find something decent to watch among the ever-increasing number of channels.

The idea is not new, says Jeff Patmore, BT's head of strategic university research, who works with students at schools including MIT and the University of Cambridge in the United Kingdom. About 12 years ago, BT experimented with "interactive television," allowing people to send messages to one another over their TV screens. But "we've been there and done that, and we don't want to do it again," he says.

More recent experiments have also had limited success. For instance, in September, Fox broadcast on-screen Twitter streams from the casts and crews of its shows Fringe and Glee. Viewers were nearly universal in their loathing; one comment on Fox's own Fringe fan page reads, "The LAST thing I want to see on my 52″ plasma is half of the screen covered with the opinions of a bunch of people that I do not know."

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Therein lies the trick to making TV social again, says Crysta Metcalf, an anthropologist at Motorola's Social Media Research Lab. Metcalf has headed a social TV project in the set-top box maker's research labs for the last three years. "What we're working on right now is a version in which people can see what their friends and family are watching--not Facebook friends, but people you're close to and would really want to watch TV with," she says. "A lot of our studies back this up, that this is people's preference."

The popularity of social networks has made this more feasible. For example, in January, CNN.com and Facebook broadcast live streams of President Obama's inauguration; if viewers signed up through Facebook, they could watch real-time status updates from people in their network alongside the video.

"It's very clear that social networking will become part of the TV viewing experience," says Steve Rubel, who watches emerging technologies and trends as senior vice president and director of insights for Edelman Digital. "It's the convergence we've been talking about for a long time," he says. Rubel echoes Patmore and Metcalf, though, in stressing the importance of how such systems are designed and implemented. "User experience is crucial, and the simplicity of it is crucial."

A number of startups are also moving in this direction. Boxee makes software that allows people to easily access Internet video content, such as YouTube clips or shows from Hulu.com, on their TVs. Boxee software includes a feature that lets users share with their friends what movies or TV shows they're watching, and send them recommendations. However, this still requires consumers to install software and connect their computers to their TVs--something many are reluctant, or ill-equipped, to do, according to Tanya Goldhaber, a senior in electrical engineering at MIT who was involved with BT's studies of social TV as an intern last summer.

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briang1621

173 Comments

  • 764 Days Ago
  • 01/12/2010

The natural couch sitting position

Occasionally I catch myself wondering what my friends would saying if they were watching this program with me. How much fun we could have criticizing a bone head news story, or laughing together at a comedy. Now that I think of it, as a teenager I often called my friend during our favorite TV shows.
  I guess it would also be interesting to know what others people are saying about a program I am watching on TV. For instance, I am a Stargate fan but I was sorely disappointed with their new series Stargate Universe, so I decided to see if I was alone in my opinion. To my astonishment other fans hated the new show so much they create a website called http://www.sgusucks.com/ I would have loved to see the comments disgruntled fans would have been producing as each episode played.
  None the less,if you can create a means to communicate live with others watching a TV program, voice your opinion, discuss, or even chat, and make that system like Twitter (universally easy to use) I think you will hit a gold mine.
  Unfortunately, typing on the computer and watching TV is mostly un-natural (and unapealing to most people) so I look forward to other platforms like the Iphone, which can engage people in their natural couch sitting positions.
  That my take
Dr. Brian Glassman
Ph.D in Commercialization of Technology and Innovation Management from Purdue University. 

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HormuzN

2 Comments

  • 761 Days Ago
  • 01/15/2010

Re: The natural couch sitting position

I too had an epiphany while watching Family Guy - to be able to share my opinions with other viewers, perhaps suggest a different conclusion to an episode. The idea does seem like a natural extension of convergence of different media platforms.

In my opinion the key would be a non-invasive, user-friendly, dynamic solution that would allow viewers to watch shows with as much distraction (caused by using this new technology) as they could handle. My friend, an excellent multi-tasker, would be able to read the response to a comment he threw, reply back, yet keep track of the progressing story (on TV). I, on the other hand, would be struggling to keep pace with streams of his messages and the unfolding plot on the tube. The adoption rate of this technology would, therefore, hinge on this aspect.

Hormuz N.

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Cheetahman

2 Comments

  • 761 Days Ago
  • 01/15/2010

Start with the cell phone!

Simple, start with setting the TV with the cell phone.  Ok, maybe not simple. but if you start with the Cell phone then all of your interfaces can work through the one thing that everyone in the house is probably carrying in their pockets right now. I am sure there are companies like Verizon FIOS, Dish Network, Comcast ect... that would love to enhance their offerings with social networks.

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andrecds

1 Comment

  • 756 Days Ago
  • 01/20/2010

Re: Start with the cell phone!

yes. i was thinking about this. just sms your message to a certain number, it posts to the msg stream which tickers along below. if you wanted to get fancy, you could send in images and video as well, which could slideshow. maybe not for all shows, but for some types of shows, like contests and things like that which could use audience involvement. cellphone is key though. like you said, people carry them in their pockets and fiddle with them on the couch while watching tv.

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