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How Google Checkout Could Threaten PayPal

PayPal's owner, eBay, is taking a long look at Google's new online payment system. It's easy to see why.

  • Friday, July 7, 2006
  • By Wade Roush

One service, eBay's PayPal, dominates the arena of online payment systems, a place littered with vanquished or teetering foes, from Yahoo's PayDirect to Microsoft's Passport. So when technology bloggers and other Internet watchers learned last week that Google's long-awaited payment-processing system, Google Checkout, didn't even include a person-to-person payment capability, as PayPal does, they quickly dismissed it as a minor threat to PayPal.

"Many popular news sources are hyping the future of Google Checkout as the definitive PayPal killer," wrote Anders Bylund, a columnist for the PC news site Ars Technica. "[But] the official word all along has been that there will be no person-to-person or micropayment solution, and that Google was not intending to compete directly with PayPal. The company has delivered on its promises...eBay can put down that nuclear warhead it had planned to deploy in its defense."

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However, it may be too soon to conclude that eBay is safe from attack. Indeed, while PayPal has many functions that Google has not attempted to replicate, eBay itself is treating Google Checkout with caution. In a policy change first noticed by bloggers on July 6, the online-auction giant has gone so far as to ban sellers and affiliated merchants who let their customers use Google Checkout.

In fact, the unveiling of Google Checkout on June 29 could be a disturbing development for rival payment service providers -- just as Google's focus on Web-based productivity tools such as the Writely word processor and Google Spreadsheets has become a threat to for Microsoft. It's possible that Google could steal much of the existing and potential market for "electronic wallet" services from PayPal, and entice millions of users to share their credit card information and shopping habits with Google and its sophisticated targeted-advertising algorithms.

In a further hit to PayPal, an influential analyst with Citigroup, Mark Mahaney, issued a report on July 6 arguing that Google Checkout is faster and easier for consumers to use than PayPal. "As we see it, this speaks volumes about Google product development skills and PayPal's lack of innovation," wrote Mahaney, who lowered his target stock price for eBay from $51 to $40. (Analysts and investors also reacted negatively to news on July 6 that Jeff Jordan, until recently president of eBay's PayPal division, is leaving the company.)

For consumers, Google Checkout amounts to a place to store credit and address information online so they don't have to re-enter it every time they buy something from a Web retailer. With a single click on the Google Checkout button located on the payment pages of participating merchants (which so far include Levi's, Starbucks, Buy.com, Timberland, and more than 80 others), customers can authorize a credit card payment and confirm a shipping address. It's essentially a pan-Web version of Amazon's 1-Click ordering system -- except that Google can, if customers prefer, keep personal information such as e-mail addresses and credit card numbers secret from retailers. Users can also view a history of their Google Checkout purchases and track the status of each order.

For merchants, Google Checkout is a way to attract customers -- or at least that's how Google is marketing it. Similar to the Visa, MasterCard, and American Express stickers on the doors of bricks-and-mortar retailers and restaurants, a special shopping-cart logo appears with the advertisements of companies that use Google Checkout and advertise through Google's AdWords program. The company charges merchants a lower processing fee than many other payment service providers: $0.20 per transaction plus 2 percent of the total payment, in contrast to $0.30 plus 2.9 percent for PayPal and much higher fees at most credit card companies. And Google is sweetening the proposition by giving Google Checkout participants who also use AdWords a healthy rebate on their 2 percent processing fee; for example, $10 spent on an AdWords campaign earns a $100 rebate on Google Checkout fees.*

*Correction, 7/10/06: A previous version of this story stated that Google will give Google Checkout participants a rebate on their AdWords spending equal to ten times their Google Checkout fees. In fact, it's the other way around: the rebate is based on Adwords spending and is applied to the merchant's Google Checkout processing fees. Technology Review regrets the error.

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Guest (Trackback)

  • 2049 Days Ago
  • 07/07/2006

Google Checkout BUZZ - How Google Checkout Could Threaten PayPal

This article has been linked at Google Checkout BUZZ - Google Checkout BUZZ is here to provide you with the latest buzz about Google Checkout.

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Guest (Doug Karr)

  • 2049 Days Ago
  • 07/07/2006

Simpler Integration, Privacy Protection

There are a couple of other features you missed on this.  Integration with Google Checkout is much simpler than PayPal.  As well, consumers can protect their email identity from the ecommerce partner... reducing unwanted spam.

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Guest (JimD)

  • 2048 Days Ago
  • 07/08/2006

Brilliant

Google has made a point of hiring extremely bright and creative people. We're starting to see the results.

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Guest (Terence Pua)

  • 2046 Days Ago
  • 07/10/2006

You get merchant fee credit, not AdWords

I think there is an error in the article.  You don't get credit for AdWords as a merchant but you get credit for the transaction fee and discount rate equal to the amount you spend on AdWords.

So if you spend $100 on AdWords and someone buys $100 worth of goods from you, you don't get charged the 2%.

Reply

Guest (Wade Roush)

  • 2046 Days Ago
  • 07/10/2006

Mr. Pua is correct

Terence: You're right, there was an error in the article, which I've now fixed. Thanks for the heads up.

But to make a small correction to what you said: there is a multiple of ten involved. I checked with Google, and if you spend $100 on AdWords, Google will waive the 2 percent processing fee on the next $1,000 worth of goods purchased through Google Checkout.

Confusing, ain't it?

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Guest (SoCal Mark)

  • 2045 Days Ago
  • 07/11/2006

Smart Move

Google has made an intelligent move here. The net result should be better service, lower cost, and more secure transactions. Lets hope they get their customer service right because, in my opinion, that is where PayPal is really lacking strength.

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Guest (Jose Payano)

  • 2037 Days Ago
  • 07/19/2006

Is it available as check-out option for any web site?

Is it possible to use this check-out procedure for websites outside of United States?

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jetter99

1 Comment

  • 1210 Days Ago
  • 10/23/2008

0% ecommerce-SWREG

Hi,

I am just starting up my online store, and am exploring ecommerce providers.  I came across SWREG.  They have new pricing for 0% (http://usd.swreg.org/zeropercentecommerce.htm).   Has anyone used them, the features offered make it pretty interesting.

Mark

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