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It’s possible—though not always foolproof—to get embarrassing things taken down. Voluntary data-labeling standards could make it even easier.
Unhappy customers often tweet their gripes—now AT&T is mining those complaints to improve its service.
Service tracks social network chitchat about a product.
A new smartphone app from a Twitter cofounder makes it easy and fun to get your friends’ advice on everything from shopping to Chopin.
Twitter’s footprint is growing fast, although English speakers in the U.S. remain the largest demographic. The trick now is to turn its global presence into advertising dollars.
Twitter seeks to do better at inferring its users’ consumer and political preferences, gender, age, and more.
New research shows China’s online censorship relies on a competitive market where companies vie to offer the best speech-suppressing technology and services.
In a race to stay relevant and keep up with newcomers, Instagram releases its own video feature.
As the social networking companies try to make more money, they may become less friendly to outside developers.