EBay: The OS for E-Commerce?The online auction giant wants developers and niche marketers to tie into its infrastructure, says eBay Research Labs' senior director, Eric Billingsley.
Microsoft has had a research division since the early 1990s. Google's programming staff spends 20 percent of its time on R&D. Even Yahoo has a growing research division (see "Yahoo Ramps Up Research"). So why not eBay? In fact, the online auction giant has a research outfit, although it's little more than a year old. Known as eBay Research Labs, it began as a corps of programmers called the Advanced Technology Group. For its tender age, the division has outsized ambitions. Its senior director, Eric Billingsley, a former nuclear engineer and veteran of search industry pioneer AltaVista, believes eBay will become a "common platform" for all kinds of online commerce, allowing people to build on and profit from customized tools that tap into eBay's massive inventory and customer-service infrastructure. By cultivating new ideas inside the company and also reaching out to third-party developers, Billingsley is trying to position eBay as the New York City of the Internet economy -- the place every independent developer or startup CEO with e-commerce ambitions has to go to make it big. Meanwhile, the lab's researchers are analyzing eBay from within and without -- improving the backend hardware and software that keep the existing online marketplace running, while coming up with new ways to make users feel more at home when selling and buying on the site. Technology Review senior editor Wade Roush interviewed Billingsley at eBay's headquarters in San Jose on August 2. Technology Review: What was your first big project within the labs? Eric Billingsley: The first one we really dug into, as the Advanced Technology Group, was the search engine for eBay. Back then, it would take nine hours to update eBay's index. Searches were extremely slow, and it was becoming a very expensive part of the infrastructure. Now, when you place a bid it's a matter of seconds before it shows up in the index. So right off the bat, we started having some impact. And that got us some clout and made it possible for us to start doing some other things within eBay. TR: How many people do you have in the labs now, and what types? EB: I'm a nuclear engineer by training. I've got two physicists, I've got an anthropologist, I've got a number of computer science people of course. Mathematicians, statisticians, computational linguistics, machine learning. Right now it's a very small team.
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An eBay for Interest Rates
08/19/2008









Comments
Cheerfully by Brian Glassman
Innovation Management
Commercialization of technology
briang1621
08/20/2006
Posts:120
As I've pointed out before, ebay is modeling themselves on the ipod mania of 2005, a once-in-a-lifetime blip that has come, gone, and will never return. Whenever any ebay personnel discuss their new changes, the word 'ipod' invariably surfaces. 2005 will no more happen again than Q4 1999 will. By the time they wake up and smell the coffee it, and they, will be burnt to a crisp. Well, I have to make certain that I'm not.
This buzzword bingo jacka55 has been given the keys to my income? Here I was tiptoeing around, waiting for the dust to settle but no more. It's not going to settle till the bank padlocks the door. "Over the next year???" Next year I'll be in foreclosure with these sellthru rates, and now I see why. Ebay I am outta there.
I'm gonna wrap up loose ends, get a couple engines crated up and shipped, and button up this whole operation. Then I'm gonna send each and every one of my 600 customers (yup, saved all them addy's JUST LIKE YOU EBAY) a first class, hand addressed letter explaining where I'm to be found. 'Cause here's the deal, people:
ENABLE THE TRANSACTION FIRST. ANALYZE IT SECOND. MANIPULATE IT *NEVER*.
Ebay got lucky when they found a way to bridge the gap between compulsive hoarders and avid collectors. Got lucky and nothing more. This article does not honor that. This article is the bendy arm that slaps itself on the back. There must be a full length mirror in every cubicle, these people are so lousy with pride.
Don't get me wrong-- I am ALL FOR business intelligence as it applies to post mortem analysis. But ebay's manipulative, meddling approach to transactions is wrong, wrong wrong. It's not science, it's putting bugs in a jar and watching them fight-- then presenting the results as entomology.
They will fool only the stupid.
What I said in the past, I take back-- I no longer hope Warren Buffet buys ebay. He is much too patient. I hope PAUL ALLEN buys ebay-- and runs them like his Cable Company. I would pay-per-view to watch those self-congratulatory little developers breaking a sweat, squirming as they're forced to roll back all the myriad changes they made.
In the technology company I once worked in, there were screwups, but we were always reminded time and time again-- Don't EVER mess with the PROVEN REVENUE STREAM.
Reading this article sealed the deal, insofar as my selling there is concerned.
As Abraham Lincoln once said when a squirrel ran inside a hollow tree that in fact threatened his house--
"I wish I never saw that squirrel."
-permacrisis
permacrisis
10/24/2007
Posts:1
100's of them and im sure thousands-millions I dont know.
The new search doesn't work, it's not what we want, and they dont provide us the results we ask for when searching.
Ebay needs to fix customer service not the search which worked perfectly fine.
We cant get a straight answer on our questions like if keywords are even gonna be used in new or future searches, which has left us at a standstill.
It's time for many of us to go ,I know, ebay today is not what we signed on for or agreed to.
But my question is while ebay is rolling out all these new innovations that noone on ebay is interested in, where are the sellers gonna move their wares, where are the buyers gonna shop next, what site has ebay opened the doors for because it's clear on the ebay boards that noone wants these changes and their fed up?
Might be a great story for you Wade.
Yes ebay has created for themselves a powerhouse site worth millions, off of the millions paid them by loyal sellers, people who cleaned out their closets and listed their wares for sale per ebays request.
Now ebay is basically telling us that they are better than us and no longer want our class of seller on their site.
Heck were not even worthy of answers to our questions in their eyes.
They wanna play ball with the BIG BIG BIG BOYS on the playground now...Yet ebay is still just an auction site in the minds of anyone browsing the site.
Sure Ipods sell there but why wait 7 days for the BIG BIG BIG boys to ship a product when they can go to the mall and shop with the BIG BOYS themselves for the same price or less TODAY?
The site has become completely untrustworthy, and that is headed by ebay themselves , it's impossible now to navigate, and many sellers items cant even be found , yet we all pay the same fees ...Fair ?
Again my question for anyone reading where will you be shopping ?
Id like to be there with bells on !
Northeast-Alabama-Apparel
ussearch
10/24/2007
Posts:1