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The company’s growth depends in part on cooperation from insurers. While some, including Cigna and Aetna, have been willing to share data about the prices they pay health-care providers like doctors and hospitals, other insurers insist that such information is a trade secret.

“Without that information, Castlight can’t fulfill its mission to help consumers make decisions based on cost and quality,” says Jane Sarasohn-Kahn, a health economist and management consultant. But the balking is hardly surprising, she says, because transparency on costs doesn’t benefit insurers or providers, it benefits the purchaser—and, potentially, new businesses like Castlight Health that aim to empower consumers. 

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Credit: Castlight Health

Tagged: Biomedicine, Web, healthcare, transparency

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