[This article was originally published on Friday, October 13. The following preface from author Wade Roush, added Monday, October 16, addresses the perceived shortcomings of the product discussed in the article, which were the result of an error on the part of the company profiled. -Eds.]
My review of Vizrea’s media-sharing service, published here last week, was based on my tests of a loaner Nokia N70 camera phone that came to me preloaded with Vizrea’s mobile-phone software, courtesy of Vizrea’s public-relations staff.
In the review, I expressed disappointment that the software I tested could not automatically upload pictures taken with the phone’s camera to Vizrea’s website. I also couldn’t use it to notify my friends about the upload, or copy the pictures from the website to the user’s PC. On the phone Vizrea sent, these functions required several tedious manual steps.
After the review was published, I was contacted by executives at Vizrea. We ascertained that the phone sent by Vizrea’s public-relations staff contained an old version of the Vizrea software with fewer functions and with known bugs that prevented it from operating correctly.
The Vizrea officials helped me upload the current version of their software to the phone. Following more tests, I discovered that the phone now performed the functions that I had found regrettably missing in my first round of tests. To quote the original article:
“In an ideal world, I could snap a photo, give it a title or description, and be done with it. My camera phone would upload the photo to the proper media-sharing site behind the scenes. The site would send out automatic alerts to my friends, and would automatically download a copy of the photo to my PC, so it would be waiting there when I got home. But with Vizrea…each of these steps must be initiated manually.”
In fact, the Nokia phone loaded with the correct version of Vizrea’s software did perform much as I had said it should “in an ideal world.” Once the correct settings were entered, the phone automatically uploaded my photos to Vizrea’s site moments after I snapped them. Within a minute or two, the same photos showed up on my home computer. And if I instructed the service to notify specified contacts on my Vizrea friends list, links to the photos were sent out via e-mail or SMS.
Because I hadn’t received the correct software the first time, my article was more critical of Vizrea’s service than it would have been if I had had the opportunity to review the current product. Vizrea’s executives have expressed their regret about the situation.