Microsoft is reorganizing part of its research-and-development operation to create new products faster, and to compete with the seemingly vast array of innovative consumer software and services that companies like Google and Yahoo bring to market on a weekly basis.
Its new organization, called Live Labs, consists of some 85 researchers drawn from two existing divisions, Microsoft Research and the Microsoft Network (MSN). Both organizations are heavily involved in creating new Microsoft offerings, such as MSN Search, introduced last year. But Live Labs is designed to act as a “perpetual startup” within Microsoft, in the words of the organization’s new director Gary Flake – an incubator where software engineers can rapidly test ideas for Web-based services and other software, then shepherd the best concepts to market.
The “Live” label comes from Windows Live, a still-embryonic set of Web-based services announced by Microsoft chairman Bill Gates in October. Windows Live is separate from the company’s other Web offerings, such as MSN.com, and is intended as a central platform for personalized Internet services – current offerings include news and weather information as well as e-mail and instant messaging – and capabilities such as Web publishing that enhance Microsoft Office and other existing products. Live Labs will use Windows Live as a testing ground for more Live services.
It’s all part of a broader attempt within Microsoft to adapt to the reality that much of the software that people now use every day – from Google’s Gmail service to Salesforce.com’s online customer relationship management tools – is delivered via the Web and runs inside a browser.
“There is a sea change going on within Microsoft,” says Kevin Schofield, general manager of Microsoft Research. “We are looking at how software and services are offered to people and companies, and it’s changing. A lot of the work we’re going to be doing in Live Labs is applied research about how we execute on that. In the world of creating ‘Live’ services and software…you want to be fast and nimble and try new things.”
“Nimble” is probably not a word that comes to most people’s minds when they think about Microsoft. The company is not known for rushing innovative new products to market to counter its competitors. Instead, Microsoft has often taken months or years to develop its own versions of popular products – for instance, Internet Explorer 1.0 appeared eight months after Netscape Navigator 1.0, and MSN Search was launched seven years after Google rewrote the rules of Web searching (and has relied on the ubiquity of the Windows operating system to help spread them).
The formation of Live Labs appears to constitute an admission by Microsoft that its traditional, gradualist approach to research, code development, testing, and marketing is not well suited for an era when younger competitors post beta versions of latest software on the Web almost as soon as their programmers have dreamed them up, then let them evolve in response to user feedback.
Google, for example, asks its technical staff to spend 20 percent of their time developing software concepts that might evolve into new businesses for the company, and tries out many of these ideas on the public through its Google Labs site.