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Circle of Innovation

Technology Review publisher Jason Pontin takes an in-depth look at how customer-
centered innovation has driven Pitney Bowes's legacy of success for over 87 years.

 

Fostering an Innovative Environment

Murray Martin

Chief Executive Officer

Invention and innovation are two entirely different things to Pitney Bowes. While invention focuses on the technology solution, innovation creates definable, valuable solutions for the customer. Pitney Bowes is not only dedicated to producing innovations for their customers; it is also focused on creating an environment that fosters exploration and innovation. It is no wonder Pitney Bowes has been the leader in mailstream solutions for over 87 years.

Delivering Innovation and Value in the 21st Century

Dr. Joe Wall

Chief Technology Officer

From software enhancements that improve user interface and functionality to online postage services for the USPS, Pitney Bowes has an impact on global business that improves the day-to-day lives of millions. For example, Pitney Bowes allows eBay shippers to prep their package and print postage with ease. Clearly, the company creates innovations that move far beyond the mailroom.

Enhancing the Customer Experience

Leslie Abi-Karam

EVP and President

Pitney Bowes helps its customers retain and acquire their own customers through innovations that promote increased efficiency and impact. For example, Transpromo combines transactional information with promotional materials in a single document. Pitney Bowes also goes beyond the traditional mailstream. Through location intelligence, it allows police departments to track crime in certain areas and helps retailers choose high-traffic locations for their storefronts. Innovation adds value not only to Pitney Bowes's arsenal of offerings but also to those who employ them.

Power of Customer Data

Bernie Gracy

VP, Strategy and Business Development

Pitney Bowes focuses on driving efficiencies in every way possible. Maintaining the lowest costs with the highest level of integrity is paramount to the company's customers--and to the company itself. From innovations in bill printing to hybrid customer communication strategies, Pitney Bowes is dedicated to using the best customer data to improve innovations in the mailstream.

Customer-Centered Innovation

Jim Euchner

VP, Growth Strategy and Innovation

Pitney Bowes is focused on observing customers’ processes, filtering that data through a variety of lenses, and creating solutions that fulfill clients’ needs and improve efficiencies. In fact, the company’s ongoing dedication to innovation goes far beyond the U.S. boundaries and extends around the world, where it has been working on a variety of services to be fulfilled through international posts.

Environmental Impact on the Mailstream

Carole Bilson

VP, Global Design and Usability

Endorsing Energy Star® is just a part of a larger role Pitney Bowes plans in promoting environmentally conscious decisions. In product development, Pitney Bowes takes a team perspective and assesses the construction from a variety of viewpoints, assuring that the product is not only practical and valuable to customers, but environmentally friendly as well. Acting responsibly is sound business, and Pitney Bowes helps customers reduce their environmental impact connected to energy use, waste, and greenhouse-gas emissions.

Environmental Impact on the Mailstream

Carole Bilson

VP, Global Design and Usability

Fostering an Innovative Environment

Murray Martin

Chief Executive Officer

Delivering Innovation and Value in the 21st Century

Dr. Joe Wall

Chief Technology Officer

Enhancing the Customer Experience

Leslie Abi-Karam

EVP and President

Power of Customer Data

Bernie Gracy

VP, Strategy and Business Development

Customer-Centered Innovation

Jim Euchner

VP, Growth Strategy and Innovation

MIT Massachusetts Institute of Technology