Shop and hop: Commuters in South Korea pick out the night’s groceries in a virtual mart; the content of their carts are waiting for them when get home.
Tesco

Computing

Virtual Grocery Shopping

International supermarket giant brings virtual goods to subway commuters in South Korea, eliminating the need for a physical store.

  • Tuesday, July 5, 2011
  • By Kristina Bjoran

Where the rest of us see subway walls, Tesco's South Korean supermarket chain Home Plus sees grocery shelves. In a trial run, Home Plus has plastered a subway station with facsimiles of groceries, labeled with a unique code for each product. As commuters pass by on their way to work, they can use a mobile-phone app to take pictures of the products they want, then check out. The groceries are automatically delivered to their doorstep by the end of the work day.

The virtual grocery store has been a hit among more 10,000 customers, with Home Plus reporting a 130 percent increase in online sales. The experiment is just one of the increasingly innovative ways mobile devices are being used in retail. Location-based smart-phone advertising is seen as a potentially valuable way to reach new customers. Some companies in the United States are also using indoor positioning technology as a way to guide shoppers to products and show them special offers. And software makers are exploring different ways of paying for products by smart phone.

In Home Plus's virtual store, each image of a grocery item is accompanied by a quick-response (QR) code, a boxy geometric image that encodes data—the product and its price. When each code is scanned, the item goes into an online shopping cart. Customers then use their phones to pay before hopping the train to work.

People have long been able to scan QR codes with their smart-phone cameras to access whatever information the code holds. And online grocery shopping has been around even longer. Still, the grocery industry has seen little technological innovation since the implementation of the universal product code (UPC) bar code in the 1970s. As of 2008, the U.S. Census Bureau reported that just 0.2 percent of the food and beverage industry's sales were made online. This new strategy could allow retailers to target highly specific audiences. The success of Home Plus's project may prompt other retailers to think about new approaches to shopping that could cut overhead expenses.

Advertisement

Whether or not virtual markets catch on, some experts think radical changes in shopping are right around the corner. "For sure, your cell phone will be the graphical user interface to the shopping services," says Abel Sanchez, research lead at MIT's Intelligent Engineering Systems Laboratory. "Think of the early days of the Web versus today. In the early 1990s, the Web was one way, like a paper book. Today, the Web is full of interaction; it's how we do our jobs. I think the supermarket will go through a similar transformation."

Print

Related Articles

Marketing Virtual Goods: Q&A with Zynga's Mark Pincus

How the creator of FarmVille and Mafia Wars structures social games to generate revenue from millions of players.

A Bridge between Virtual Worlds

Second Life's new program links virtual environments.

The Fleecing of the Avatars

Recent fraud allegations are ominous for those who see virtual worlds as future centers of e-commerce.

Advertisement

MAGAZINE

People Power 2.0

How civilians helped win the Libyan information war.

Sponsored Content

Technologies from National Instruments

Triggering
Learn how to configure a start trigger on a USB data acquisition device

> Click here for more National Instruments Videos <
Whitepaper

How To Measure Voltage

Voltage is the difference of electrical potential between two points of an electrical or electronic circuit, expressed in volts. It measures the potential energy of an electric field to cause an electric current in an electrical conductor.

Most measurement devices can measure voltage. Two common voltage measurements are direct current (DC) and alternating current (AC).

Learn the fundamentals of creating an AC or DC voltage measurement system. See how to properly connect the signals to your data acquisition system for accurate acquisition.

This document is part of the How-To Guide for Most Common Measurements centralized resource portal.

View full PDF > Listen to story >
Find us on Youtube

Videos

Interview with George Dyson

More

Advertisement
Advertisement
Advertisement