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March 2003

Can Sensemaking Keep Us Safe?

New intelligence software finds meaning in the chaos of clues scattered throughout data-saturated networks. The challenge: to unravel terrorist plots before they happen.

By M. Mitchell Waldrop

A few years ago, says Jeff Jonas, a friend arranged for him to give a talk at the secretive National Security Agency, widely renowned as the most technology-savvy spy shop in the world. He wasn't quite sure what to expect. "I had never even set foot in Washington," says Jonas, founder and chief scientist of Systems Research and Development, a Las Vegas maker of custom software that was being used by casinos and other companies to screen employees and prevent theft. True, Jonas was proud of NORA, his company's Non-Obvious Relationships Awareness analytic software. The system can cross-correlate millions of transactions per day, extracting such items of interest as the info nugget that a particular applicant for a casino job has a sister who shares a telephone number with a known underworld figure. But Jonas reckoned that this would seem like routine stuff to the wizards of the NSA.

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