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Why truckers make the best beta-testers.
A new breed of customer service agents will be so attentive to your needs that you’ll never guess you’re talking to software.
Forget “content” and “branding.” For freight railroads, information technology spells better ways to haul coal, lay steel and pour crushed stone.
From the editor in chief
Bridging the digital divide could lead to–surprise!–profits.
A pivotal young industry is struggling to survive.
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Two satellite-radio companies are ready to fight for your dashboard.