Silent beacon: The device (top) emits an inaudible ultrasound signal that can be picked up by a cell phone, and used to work out where its owner is within a store. In the bottom image users test ceiling-mounted beacons at the Best Buy store on San Francisco's Harrison Street.
ShopKick

Communications

Bringing Cell-Phone Location-Sensing Indoors

App pinpoints people inside shops without requiring them to "check in."

  • Tuesday, August 31, 2010
  • By Tom Simonite

Walk into the Best Buy on San Francisco's Harrison Street, and the consumer electronics giant knows a potential customer has arrived: at least if you're using the ShopKick iPhone app that launched earlier this month.

The startup, based in Palo Alto, CA, takes advantage of your smart phone's keen hearing to bring location-sensing indoors, where GPS won't work. Beacons smaller than a person's hand fixed to a store's ceiling beam out an ultrasound signal at a frequency that can be picked up by a cell phone's microphone but not by human ears.

The app decodes the signal and contacts ShopKick's database to work out where the user is, and to retrieve some sort of reward. The reward might be a credit of 50 "Kickbucks" (which can be traded for gift cards) for visiting the store, or a discount code for a particular product. The data profile that a user builds up with the app could also be used to target more relevant offers. For privacy reasons, this tracking information isn't tied to a user's real identity; instead, it's aggregated anonymously.

"This offers the consumer a new kind of interactivity," says ShopKick CTO and cofounder Aaron Emigh, "and speaks to retailers about their most important measure of performance: foot traffic."

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Apps like Foursquare, Gowalla, and the newly launched Facebook Places have shown that some cell-phone users have an appetite for sharing their location. But the limited accuracy of these services--and the fact that they do not work well indoors--makes the data they produce less valuable to operators of bricks-and-mortar businesses. "These apps are really about vicinity, not location. We can't really know if you're there or driving down the street a block away," says Emigh, "ShopKick can truly detect if someone is present at a location."

The app is currently available only for the iPhone, but an Android version will appear "soon," he says. He adds that tests on every common smart phone revealed "literally only a couple" that can't detect the ShopKick beacon. This ultrasound beacon emits a signal that phones can identify from up to 150 feet away, says Emigh, and the nature of buildings neatly confines the signal to inside a store. "You can really tell which side of a door someone is on."

For now, ShopKick is rolling out beacons simply to tell if an app user is inside a store or not. But they have also demonstrated how the approach could verify a person's precise location--for example, a particular aisle--enabling the app to tell a person to visit a specific section of the store where they will receive a particular coupon or an extra slew of points.

Triangulation (comparing several signals to pinpoint a device's location) is also possible with acoustic signals, says Emigh, and it is possible for a phone to detect the signal even from inside a pocket. "Because we want to be careful about privacy, for now we're not monitoring for the ShopKick signal except when you've opened up the app," he says.

Josh Marti of Point Inside, a Bellevue, WA, startup that offers indoor mapping in spaces like airports and shopping malls, agrees that pinpointing users more accurately, especially inside buildings, will be important. "The market is heading away from ambiguous 'check-ins' [using a location-based app to say you're in a particular place] toward feet across the threshold."

E-commerce sites can use cookies and other technology to gather valuable information about a person's browsing habits and target promotions based on their interests, says Marti. Indoor location fixes now make this possible for bricks-and-mortar retailers, he says. Emigh agrees: "We like to think of it as a real-world click," he says. "This has never been possible before."

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blackthursday

2 Comments

  • 530 Days Ago
  • 08/31/2010

Why not just augment GPS?

If you're going to install a device in every store, why not just stick with standard GPS? Devices already use this standard and they can work with it even when an app isn't open in the foreground.

Am I wrong, or, is there a way to transmit a high quality GPS signal indoors using a device you install in every location?

Here's a thought. Why not just manufacture a modified WIFI AP that also broadcast a quality controlled GPS signal?

This isn't my area of expertise, so, forgive me if I'm way off the mark.

Reply

huynhbc

17 Comments

  • 530 Days Ago
  • 08/31/2010

Bringing Cell-Phone Location-Sensing Indoors

To answer your question about the augmentation the GPS for iPhone - I would say the GPS signal have to generat from the units of the store and your iphone also should have the GPS software to be able to see-
But in this case the units in the sore only receive
audio signal from your phone and generate GPS position to send back to the control center but it doen't send out to you phone (only receiving signal from your phone ) - I hope it could I help out something......regards.

Reply

genus11

2 Comments

  • 530 Days Ago
  • 08/31/2010

rebroadcasting GPS signal is doable

GREAT IDEA - rebroadcasting gps signals with navigation soft. Thank you.

G

Reply

Adam.Hazdra

1 Comment

  • 529 Days Ago
  • 09/01/2010

Practical application

The technology is interesting and I can imagine developing a reward system for returning customers, but I lack discussion of other practical applications in the article.

Reply

simplycast

5 Comments

  • 516 Days Ago
  • 09/14/2010

The Cell

interesting way of development

Reply

which grep

1 Comment

  • 507 Days Ago
  • 09/23/2010

does it affect guide dogs and hearing aids?

I'd be interested to find out whether this ultrasound has any unexpected side effects -- aren't guide dogs specifically allowed by law?

Reply

indoorLBS

1 Comment

  • 505 Days Ago
  • 09/25/2010

indoor location

Http://Www.indoorLBS.com shows indoor location solutions

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