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Thursday, December 29, 2005

Can Sony Make E-Books Succeed?

Next month, Sony will reportedly launch an e-reading device based on a Japanese version called the Librie. The history of e-books in America is strewn with failed gadgets. Here's how Sony might defy the odds.

A story broken by Business Week today, about Sony's plans to launch a new e-book reader at next month's Consumer Electronics Show in Las Vegas, sent me on a trip down memory lane.

From November 1999 to April 2001, I took a detour from journalism to run a website for NuvoMedia, a Silicon Valley startup that sold both e-book reading devices and the books to go in them. NuvoMedia made a nifty hand-held device called the Rocket E-Book, later the Gemstar E-Book. About the size and weight of a hardcover book, the device had simple controls (page-forward and page-back) and a high-resolution, high-contrast LCD screen that made for very easy reading. I'd fallen in love with the gadget after writing a product review for Technology Review, and had decided that any company that could make a device that cool must be worth working for.

Shortly after I joined the company, both NuvoMedia and its principal competitor, Softbook, were acquired by Gemstar, whose CEO, Henry Yuen, had made his fortune by inventing the VCR+ system for programming videocassette recorders. (The system depended on numerical codes published alongside TV listings in newspapers and TV Guide.) Not long before, Yuen had managed to wrest control of TV Guide from Rupert Murdoch's News Corp., and had some kind of vision -- none of us NuvoMedia folks quite understood the details -- for making e-publishing and e-books part of his cross-media empire.

The vision fell by the wayside as Gemstar became entangled in patent lawsuits, clashed with a vengeful Murdoch, and faced questions over its accounting practices. Yuen never delivered on a promised $100 million marketing campaign to make e-books into a popular consumer category, and alienated most of the already-wary publishers whose content the company needed in order to give device owners something to read. By mid-2001 nearly all of NuvoMedia and Softbook's original staffers had resigned -- or, like me, had been laid off.

(The day Gemstar let me go, I was told I would receive severance pay only if I signed an agreement not to write about the company in the future. I decided to forego the severance -- hence my ability to write this today.)

Many of us e-book believers could not help but smirk as we watched Gemstar shareholders force Yuen out in 2002. The next year, the Securities and Exchange Commission charged Yuen and former Gemstar CFO Elsie Leung with fraud, saying they'd inflated the company's revenues by $248 million between March 2000 and September 2002 to boost Gemstar's stock. In September 2005, Yuen finally pleaded guilty to one count of felony obstruction of justice -- for allegedly erasing financial data from his Gemstar computer -- and is currently awaiting sentencing.

So I was amused when I read the following sentence in Business Week's report: "Back in 2000, a bunch of e-book readers hit the market, only to tank because the technology didn't adequately duplicate the book-reading experience."

BW's dates are slightly off -- the first bunch of e-book readers, including the Rocket E-Book and the Softbook Reader, hit the market in 1998 and 1999, not 2000. But more importantly, the article gets the cause of the category's decline wrong. In my opinion, the technology didn't tank because the devices didn't simulate real books well enough; it tanked because of Yuen's mismanagement and because leading New York book publishers weren't ready to release their content electronically at realistic prices. (Wary of cannibalizing sales of their print books, most publishers charged the full hardcover price for their electronic editions.)

Indeed, if an authentic book-reading experience is what consumers are looking for, the new Sony e-reader -- which BW's sources said is based on an earlier device marketed in Japan called the Librie -- won't have a much better shot at success than the previous generation of e-book devices. While the Librie is based on an innovative "electronic paper" technology from E Ink, it is cut from the same mold as the Rocket E-Book, with a flat, inflexible, monochrome screen, operated by push-buttons.

Given that handheld information devices from Palm and Handspring were becoming commonplace around 2000-01 -- and given the huge success of Apple's iPod and iTunes, in the music arena -- I'm convinced that the Rocket E-Book and/or the Softbook Reader could have caught on. The missing elements back then were intelligent marketing and convenient, compelling reading material at reasonable prices.

Business Week writes: "Sony will take a page from Apple by setting up an online store, which will be run as part of its existing music downloading service, Connect. And as Apple did with music, Sony has lined up major players in publishing, including Random House, Simon & Schuster, and HarperCollins, to sell books through the store."

If that's true, and if the prices for Sony's books are as bearable as the $0.99 per song that Apple's iTunes charges, and if Sony figures out a less draconian digital-rights-management scheme than the one it uses in Japan (Librie books expire and erase themselves after 60 days), then the U.S. version of the Librie may well succeed where the previous generation of e-book devices failed.

I'd be delighted to see that happen. Let's just hope that Sony -- which has suffered from a few management missteps of its own lately -- doesn't fumble the technology the way Gemstar did.

Comments

  • E-books
    As a former owner and avid user of the Gemstar e-book, Id like to mention that hardware reliability is right up there with the cost and availability of content in my list of primary concerns. In my opinion, a successful ebook will have to be able to live in all the same places and environments that a hardcover book does - my briefcase, the front seat of my car, underneath my coffee cup (my librarian wife is cringing as I write this...) - everywhere. The Gemstar ebook was just too fragile to take the punishment implied by being a &quotbook&quot and too expensive for me to replace every year. Not to mention the monumentall hassle associated with getting previously purchased content onto a new ebook. I hope Sony succeeds - as an incurable early adopter Im sure Ill try again - but to do so their ebook will have to be substantially more reliable than previous attempts. And personally, I think the solution is to make the device softer rather than harder.

    Jim Dunn
    Rate this comment: 12345
    Guest (Jim Dunn)
    12/30/2005
    Posts:1
  • Sonys PSP
    Sony already makes a good base, but will fail. The reader software will be its killer. The reader needs to be included with each Ebook, keyed to that book only.
    Rate this comment: 12345
    Guest (Buzz)
    12/31/2005
    Posts:1
  • ebooks
    I look forward to the day when all content is digital and accessable for download at reasonable prices.  Maybe Technology Review can lead the way by making their material available for download into ereaders. 
    Rate this comment: 12345
    Guest (Michael Kaiser)
    12/31/2005
    Posts:1
    • Content platform
      Im just hoping Ereader (formerly Palm Press, nee PeanutPress) catches on and grows.  Theyve got flexible software, multiplatform options, very good DRM, and a pretty good selection of books -- not everything, but OK.  Id also love to see full versions of magazines (like this one) available in eformats.  Newspapers are getting there, but magazines are way behind.
      Rate this comment: 12345
      Guest (Kal)
      01/02/2006
      Posts:1
    • Tech Review IS available in electronic formats
      Commenters here have asked about electronic editions of Technology Reviews print magazine. In fact, through a partnership with Zinio, we do have a version of the magazine for e-reader software on PCs. Its available at http://www.technologyreview.com/digital.
      Rate this comment: 12345
      Guest (Wade Roush)
      01/03/2006
      Posts:1
      • Tech Review as electronic
        I actually signed up for a subscription some months ago. But
        when I wanted to read it, I found out that I couldnt. The Windows OS was
        obligatory, and no pdf available.
        Sony has hopefully learned from their
        Japan elibrie launch, when will Tech Review learn ?
        Rate this comment: 12345
        Guest (Martin Andersen)
        01/04/2006
        Posts:1
        • Electronic magazines are great
          I currently have 5 subscriptions to digital magazines from Zinio, including Tehcnology Review en Business 2.0. Still waiting for Wired to become available in Zinio Format. A pitty it doesnt work on Mac yet ... but the Zinio Reader is of a good quality and I like having a digital library with no weight. One thing I am missing is the ability &quotto link&quot into Zinio publications from within my mindmaps.
          Rate this comment: 12345
          Guest (Philip Vanneste)
          01/04/2006
          Posts:1
          • Zinio is available on Mac
            The Mac version of the Zinio Reader has been available since 2001. You can download it from zinio.com. It is behind the windows version in features, but the magazines files are compatible across platforms.
            Rate this comment: 12345
            Guest (Samuel Pai)
            03/31/2006
            Posts:1
        • Electronic magazines are great
          I currently have 5 subscriptions to digital magazines from Zinio, including Tehcnology Review en Business 2.0. Still waiting for Wired to become available in Zinio Format. A pitty it doesnt work on Mac yet ... but the Zinio Reader is of a good quality and I like having a digital library with no weight. One thing I am missing is the ability &quotto link&quot into Zinio publications from within my mindmaps.
          Rate this comment: 12345
          Guest (Philip Vanneste)
          01/04/2006
          Posts:1
      • Tech Review as electronic
        I actually signed up for a subscription some months ago. But
        when I wanted to read it, I found out that I couldnt. The Windows OS was
        obligatory, and no pdf available.
        Sony has hopefully learned from their
        Japan elibrie launch, when will Tech Review learn ?
        Rate this comment: 12345
        Guest (Martin Andersen)
        01/04/2006
        Posts:1
    • Content platform
      Im just hoping Ereader (formerly Palm Press, nee PeanutPress) catches on and grows.  Theyve got flexible software, multiplatform options, very good DRM, and a pretty good selection of books -- not everything, but OK.  Id also love to see full versions of magazines (like this one) available in eformats.  Newspapers are getting there, but magazines are way behind.
      Rate this comment: 12345
      Guest (Kal)
      01/02/2006
      Posts:1
    • Tech Review IS available in electronic formats
      Commenters here have asked about electronic editions of Technology Reviews print magazine. In fact, through a partnership with Zinio, we do have a version of the magazine for e-reader software on PCs. Its available at http://www.technologyreview.com/digital.
      Rate this comment: 12345
      Guest (Wade Roush)
      01/03/2006
      Posts:1
  • The root of the problem
    E-Books failed because of poor user experience and a lack of utility. Digital media technology must be better than the analog it replaced or consumers will reject it. If Sony comes to market with a U.S. version of LIBRIE it better offer consumers far more than just a book reading experience, otherwise people wont accept it.
    Rate this comment: 12345
    Guest (Peter Meirs)
    01/03/2006
    Posts:1
    • Lack of ebook content is indeed the problem!
      I worked for SoftBook during this era, and agree that the problem then, as well as now is that there just arent enough ebooks available for any single platform...there are at least 60,000 new books published every year, with over a million in print.  I, too, loved the technology, but the business model doesnt work.
      Warm regards, jbedord@shore.com
      Rate this comment: 12345
      Guest (Jean Bedord)
      01/03/2006
      Posts:1
      • Who Reads Books
        I think a key issue in the success of this type of product - assuming all the technical problems can be overcome - is the audience.  Music videos, music and tv programming have succeded for Apple in large part because the primary user is young  and is comfortable with hi tech.  Book readers tend to be older and less comfortable with technology - so it will be a harder sell.
        Rate this comment: 12345
        Guest (Steve Schneider)
        01/03/2006
        Posts:1
      • Who Reads Books
        I think a key issue in the success of this type of product - assuming all the technical problems can be overcome - is the audience.  Music videos, music and tv programming have succeded for Apple in large part because the primary user is young  and is comfortable with hi tech.  Book readers tend to be older and less comfortable with technology - so it will be a harder sell.
        Rate this comment: 12345
        Guest (Steve Schneider)
        01/03/2006
        Posts:1
      • eBook/Softbook Reborn
        Full disclosure first: my late brother, Jim Sachs, was the brains behind the original Softbook which came to fruition with is fabulous team. That team has brought it back to life through eBook Technhologies & Filament Books: http://www.filamentbooks.com
        and www.ebooks.filamentbooks.com
        Rate this comment: 12345
        Guest (Patricia Sachs)
        02/13/2006
        Posts:1
    • Lack of ebook content is indeed the problem!
      I worked for SoftBook during this era, and agree that the problem then, as well as now is that there just arent enough ebooks available for any single platform...there are at least 60,000 new books published every year, with over a million in print.  I, too, loved the technology, but the business model doesnt work.
      Warm regards, jbedord@shore.com
      Rate this comment: 12345
      Guest (Jean Bedord)
      01/03/2006
      Posts:1
  • E-BOOK DEVICE
    Dont we need a device that allows the reader to search by word or phras as well as a programme to increase the size of print?
    Rate this comment: 12345
    Guest (TONY CASH)
    01/04/2006
    Posts:1
  • My own data??
    Besides books I need to browse (and annotate) source code, read documentation, etc. If Sonys device wont show html, text and pdf, someone like Apple will eat its lunch, like with mp3:s.
    Rate this comment: 12345
    Guest (BerntB)
    01/04/2006
    Posts:1
    • What will make it marketable
      Like others have mentioned, this wont be marketable if it doesnt offer readers something that paper books dont.  To that end, I think theyd better target research and textbooks first.  I dont want to sit and read a textbook, I want to quickly find the information I need and then be able to read it, preferably annotate it, and it would be even better if I could have it read out loud to me (but speech synthesis is going to need some serious help before its a selling point).  If I can also read for pleasure on the same machine and its easy and doesnt cause too much strain, then that would definitely be a good bonus.  Ideally, I would want to be able to place lots of easy to find bookmarks in books as well.
      Rate this comment: 12345
      Guest (Chris)
      01/04/2006
      Posts:1
      • Rocket Science
        I agree.  I have roughly 2500 pdfs of various journal, patents etc.  I would buy an ebook if it did nothing else but let me lug around my library, add bookmarks and start up faster than my laptop.  It doesnt seem like rocket science to include standard formats.  Apparently, Sonys marketing people must not actually read anything
        Rate this comment: 12345
        Guest (Jim)
        01/04/2006
        Posts:1
      • Rocket Science
        I agree.  I have roughly 2500 pdfs of various journal, patents etc.  I would buy an ebook if it did nothing else but let me lug around my library, add bookmarks and start up faster than my laptop.  It doesnt seem like rocket science to include standard formats.  Apparently, Sonys marketing people must not actually read anything
        Rate this comment: 12345
        Guest (Jim)
        01/04/2006
        Posts:1
    • What will make it marketable
      Like others have mentioned, this wont be marketable if it doesnt offer readers something that paper books dont.  To that end, I think theyd better target research and textbooks first.  I dont want to sit and read a textbook, I want to quickly find the information I need and then be able to read it, preferably annotate it, and it would be even better if I could have it read out loud to me (but speech synthesis is going to need some serious help before its a selling point).  If I can also read for pleasure on the same machine and its easy and doesnt cause too much strain, then that would definitely be a good bonus.  Ideally, I would want to be able to place lots of easy to find bookmarks in books as well.
      Rate this comment: 12345
      Guest (Chris)
      01/04/2006
      Posts:1
  • ebooks
    Well I would have brought rocket, gemstar, or sonys librie ebook reader, but unfortunately I could not buy one in europe.

    The eInk technology is fine enough for easy reading, I would be glad to have one of the new sony ebook readers.

    But one point is wich I actually do not understand is why one should aim 100% the reading experience of a paper book? I am a typographer, a graphic designer, and I think that new media or &quothardware&quot requires new ways, or new typohraphy.

    If one says the reading experience is not the same on an ebook device and on a paper book, that is true. But speaking for myself, I would rather buy an ebook, than carry 100 paper books on the road with me.




    Rate this comment: 12345
    Guest (eZsolt)
    01/06/2006
    Posts:1
    • Sony and DRM
      A few years ago, I bought a Sony portable digital audio recorder/player, naively assuming I could record live music and get it onto my PC in digital form for editing and reproduction. After all, the Sony device had a USB interface. But, amazingly, Sony specifically prohibited digitally copying from the device to the PC. Apparently they had no way to distinguish their copyrighted material (which could be digitally copied TO the device) from material recorded from a microphone, so they disabled all digital copying FROM the device. After getting no satisfactory response from the company, I decided that (a) Sonys ownership of copyrighted material forced their consumer electronics to sacrifice functionality for overly aggressive DRM, and (b) I would never buy another Sony product.
      Rate this comment: 12345
      Guest (ms)
      01/09/2006
      Posts:1
  • E-books
    As a former owner and avid user of the Gemstar e-book, Id like to mention that hardware reliability is right up there with the cost and availability of content in my list of primary concerns. In my opinion, a successful ebook will have to be able to live in all the same places and environments that a hardcover book does - my briefcase, the front seat of my car, underneath my coffee cup (my librarian wife is cringing as I write this...) - everywhere. The Gemstar ebook was just too fragile to take the punishment implied by being a &quotbook&quot and too expensive for me to replace every year. Not to mention the monumentall hassle associated with getting previously purchased content onto a new ebook. I hope Sony succeeds - as an incurable early adopter Im sure Ill try again - but to do so their ebook will have to be substantially more reliable than previous attempts. And personally, I think the solution is to make the device softer rather than harder.

    Jim Dunn
    Rate this comment: 12345
    Guest (Jim Dunn)
    12/30/2005
    Posts:1
  • Sonys PSP
    Sony already makes a good base, but will fail. The reader software will be its killer. The reader needs to be included with each Ebook, keyed to that book only.
    Rate this comment: 12345
    Guest (Buzz)
    12/31/2005
    Posts:1
  • ebooks
    I look forward to the day when all content is digital and accessable for download at reasonable prices.  Maybe Technology Review can lead the way by making their material available for download into ereaders. 
    Rate this comment: 12345
    Guest (Michael Kaiser)
    12/31/2005
    Posts:1
  • The root of the problem
    E-Books failed because of poor user experience and a lack of utility. Digital media technology must be better than the analog it replaced or consumers will reject it. If Sony comes to market with a U.S. version of LIBRIE it better offer consumers far more than just a book reading experience, otherwise people wont accept it.
    Rate this comment: 12345
    Guest (Peter Meirs)
    01/03/2006
    Posts:1
  • E-BOOK DEVICE
    Dont we need a device that allows the reader to search by word or phras as well as a programme to increase the size of print?
    Rate this comment: 12345
    Guest (TONY CASH)
    01/04/2006
    Posts:1
  • My own data??
    Besides books I need to browse (and annotate) source code, read documentation, etc. If Sonys device wont show html, text and pdf, someone like Apple will eat its lunch, like with mp3:s.
    Rate this comment: 12345
    Guest (BerntB)
    01/04/2006
    Posts:1
  • ebooks
    Well I would have brought rocket, gemstar, or sonys librie ebook reader, but unfortunately I could not buy one in europe.

    The eInk technology is fine enough for easy reading, I would be glad to have one of the new sony ebook readers.

    But one point is wich I actually do not understand is why one should aim 100% the reading experience of a paper book? I am a typographer, a graphic designer, and I think that new media or &quothardware&quot requires new ways, or new typohraphy.

    If one says the reading experience is not the same on an ebook device and on a paper book, that is true. But speaking for myself, I would rather buy an ebook, than carry 100 paper books on the road with me.




    Rate this comment: 12345
    Guest (eZsolt)
    01/06/2006
    Posts:1
  • test
    test
    Rate this comment: 12345
    Guest (CONRAD SCHMIDT)
    01/15/2006
    Posts:1
    • e-book content
      What about public domain books? If they were cheap that would help. Other things to help: different-sized type,
      dictionary, concordance multiple bookmarks.
      Rate this comment: 12345
      Guest (CONRAD SCHMIDT)
      01/15/2006
      Posts:1
  • Dedicated Reader is a tough sell
    I actually published some cartoon books for the Rocket eBook, but could never get them distributed through Gemstar.

    The big problem I see is that people already carry several devices around.  For an eBook to work, it will have to use an already carried device such as a phone or iPod.
    Rate this comment: 12345
    Guest (Steve Silberberg)
    01/30/2006
    Posts:1
  • Gemstar e-book
    I have had my gemstar since 1999.  I still use it and download from Fictionwise.com.  I long to have the current bestsellers but love my e-book too much to go back to the "old" way of reading.  If Sony gets this right I'll be on board right away!!!
    Rate this comment: 12345
    Guest (Roxann)
    03/08/2006
    Posts:1
    • Re: Gemstar e-book
      Sony probably does not get it right. Enjoy articles by David A. Bell, "The Bookless Future" appearing in The New Republic. (tnr.com)

      If you wish send a request, and I will send links for guest reading of the articles. Bell's writing is very rewarding and commentary on this topic is extremely valuable to all, considering the title.

      goody
      Rate this comment: 12345

      goody
      10/25/2006
      Posts:2
  • "The Bookless Future"
    Read the definitive articles on e-books, ebook hardware and e-publishing by David Bell in articles appearing in The New Republic. (www.tnr.com) They are written in two parts with Part II published recently and Part I in May 2005. So, one major writer over a span of 18 months sizes up the reason d'etre of e-publishing and offers his own great praise of the Irex iLiad. (Irex is a sub of Philips and their offering of the iLiad uses the e-ink technology in combo with Wacom tablet technology.) Together, the technologies offer a solution of readable type and note entering ability without backlighting. Read The New Republic offerings or download html delivered e-mails by sending a note to the writer of this comment. goody.
    Rate this comment: 12345

    goody
    10/25/2006
    Posts:2
  • what a mistake
    i just recived my new sony reader....who in the world thought not having a backlight was a smart
    idea????? even in the day time you need to adjust the backlight sometimes. and if you read as i do at night its a must. iam selling my new reader asap. i thought sony would have given us
    older folks a chance.....better rethink your disign.....lots of feedback on web on this .you will hear more.
    Rate this comment: 12345

    clearday4u
    10/29/2006
    Posts:1
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