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Wednesday, October 21, 2009

Will the Nook Eat the Kindle's Lunch?

The e-reader marketplace is heating up with the introduction of Barnes & Noble's new device.
By Stephen Cass

U.S. bookseller Barnes and Noble sent a shot squarely across the bow of Amazon yesterday, with the announcement of the Nook eReader, designed to compete directly with the Kindle.

The device is built around a 6-inch display manufactured by E-Ink, whose electronic paper technology can be found in most e-readers today, including the Kindle. To differentiate itself from the competition, the Nook also sports a 3.5-inch color LCD touchscreen beneath the E-Ink display. Readers can use the touchscreen to browse their libraries, purchase books from Barnes & Noble's ebook store (connecting via a 3G or WiFi network), or annotate books using a touch keyboard similar to the iPhone's.

Will Barnes & Noble's Nook eat the Kindle's lunch?

The introduction of the color display may also signal a certain impatience among users and device makers with E-Ink, which has been working on bringing color electronic paper to the market for years. The big selling points of E-Ink's technology is that it provides large low-power displays economically that are easier to read than conventional displays. But the success of the iPhone and iPod Touch, which require frequent recharging, suggests that consumers will happily trade some battery life for more features, and are willing to spend hours viewing LCD screens, if the popularity of watching TV and movies on Apple's mobile devices is any indication.

Not only could E-Ink face a challange from conventional mid-size LCD displays in e-readers, but other technologies are also nipping at their heels--Pixel Qi is in early production of a low-power laptop display that, like E-Ink's displays, is easily readible even in the bright outdoors, while other companies, such as Qualcomm, are targetting the e-reader market with their alternative electronic paper technologies. "The e-reader market is accelerating quickly--this is one of the fastest growing segments the consumer electronics and mobile industries has seen in quite some time...most importantly consumers will be looking for color, multimedia capabilities and extended battery life from these devices," says Jim Cathey, a VP of Business Development for Qualcomm. If E-Ink can't deliver some of these color and multimedia capabilities soon, it may risk getting squeezed out of a market that it played a large part in creating.

Getting back to the Nook, it uses the Android operating system, although users cannot download and install 3rd party Android applications. However, William Lynch, president of Barnes & Noble's website, says that "in the future, putting out a [software development kit] and a developer environment would be something exciting for us."

The Nook also has an MP3 player for music and audio books, but does not offer a built-in text-to-speech function (as does the Kindle). Barnes & Noble claims to have rejected text-to-speech technology because, according to Lynch: "we don't think the technology works well today. The only features that we've included in the Nook are features that we thought delivered a really elegant consumer experience...we think [other devices have] a fairly clumsy execution and the technology doesn't quite deliver a great experience." But this explanation carefully avoids the issue of, say, visually impaired consumers who might prefer even a clumsy and inelegant reading experience over no reading experience. Given that Apple, for example, has had to publicly bow to legal pressure to make their software and devices more accessible, it's probably only a matter of time before this feature comes to the Nook.

And even though Barnes & Noble is clearly making a major brand investment in the Nook, it's not placing all its eggs in one basket, having signed deals with e-reader makers Plastic Logic and IREX to provide content and handle transactions for their devices through Barnes & Noble's eBook store. The company also doesn't want readers to abandon its bricks-and-morter stores either, with a clever use of the Nook's wireless connectivity. Consumers who bring their Nooks into a Barnes and Noble store can use the WiFi connection to avail of special deals, as well as being able to read any ebook for free while onsite, just as if they had pulled it off a bookshelf.

For me, I'm waiting with interest to see two things. First, whether or not hackers will break open the Nook's Android platform, much as the iPhone has been hacked, and what things they will do with it if they do. Second, the response that the Nook will provoke from Amazon in the form of the next version of the Kindle. The pace of eReader development is certainly accelerating, and how the burgeoning technology will affect book and magazine publishing could be huge.

Comments

  • It's not the hardware or the software
    How B&N implements digital rights will determine if they trounce Amazon or not.  People are slow to adopt e-readers because of digital rights issues.  Put simply, an e-book is not as good, long term, as a regular book.  You can't lend it or borrow it or give it away.  You can't resell it, or get a used one cheaply.  The technology to read it can get superceded, and can depend on the continued existence of the publisher.

    People in their late 40s remember LPs, 8-tracks, cassette tapes, CDs, and now mp3s.  Each time the technology changed, the music publishers demanded we re-buy the content.  A similar rip-off has occurred for video: VCR to DVD to BlueRay.  Software, same thing.  This cheating of the consumer is a major (and unacknowledged) motivating force for piracy.  Nobody wants to add books to that.

    B&N could allay many consumers' misgivings toward e-books by setting up a good digital rights system.  Not all of a consumers' e-books will fit on their e-reader, so sellers such as Amazon and B&N keep tabs on which e-books are owned by the consumer, and also which of those are currently downloaded to the e-reader (active).  The seller who works out a fair system for allowing trading, giving, and reselling of inactive e-books will come to dominate the e-book market.  If no seller does this, the e-book market will die.
    Rate this comment: 12345

    dmm
    10/21/2009
    Posts:207
    Avg Rating:
    3/5
    • Re: It's not the hardware or the software
      Replying to myself.  How sad.  :0
      Was just looking at B&N's Nook site.  Apparently you CAN share your e-book for up to 14 days, during which time you can't access it.  This sounds fair, until you read the fine print.  Your number of friends is unrestricted, but it sounds as though they have to know your credit card number.  Heh, heh, heh.  How many people are you willing to give your credit card number to?  Even worse, you can only lend each book to each person ONCE.  So you can't even lend your book several times to your slow-reading spouse.

      Amazon's policy restricts sharing to Kindles registered to the same credit card, but you can make it for as long as you want.  At least that way you can share among close family and (very) trusted friends.

      Neither of these policies comes anywhere close to what you can do with a real book.
      Rate this comment: 12345

      dmm
      10/21/2009
      Posts:207
      Avg Rating:
      3/5
      • Re: It's not the hardware or the software
        I agree with most of your comments, dmm, but I think the #1 reason for adoption early was connectivity, and the current barrier to adoption (primarily) has gotta be pricepoint.  It's a considerable investment.  Interesting tidbit about Qualcomm here, I had not heard anything from them and have not found anything on their site (or what seems to be their site: www.mirasoleffect.com) about eReaders.  Looking forward to an image of the front of the QUE, eh?!?!
        Rate this comment: 12345

        jeffemundo
        10/21/2009
        Posts:1
        Avg Rating:
        1/5
  • Still not there
    I think most of the eReader manufactures are missing important niche markets: lawyers, medicos, accountants and IT professionals.

    What all theses groups have in common is that they have to review lots of changing information on a regular basis. Most of this information is now available in PDF format. As an IT professional I get journals and magazines in PDF format and I now purchase most technical books as PDFs. Most eReaders don't handle PDFs well and more importantly don't allow easy annotation of these documents.

    What I need is a device that allows me to easily highlight text, make notes and draw directly on the page of the document; colour is also useful.

    I've given up waiting for eReader makers, who seem to be going after the fiction market, to come up with a device for me so I've pre-ordered a TouchBook; a tablet/netbook device. It's still in beta, the software is still flaky but it's open source and thus changeable.

    http://www.alwaysinnovating.com/touchbook/
    Rate this comment: 12345

    TaffyDownUnd...
    10/21/2009
    Posts:4
    Avg Rating:
    4/5
  • the Nook
    I read every page of the B&N Nook release site but failed to find anything on battery life.  Run an LCD continuously on, say, a long flight or a day at the beach [where the LCD cannot be easily read anyway] and battery life will become very important.  I like my Kindle very much and relish the fact that I do not have to plug it in every night to recharge as I do my iPhone.  Another issue on which B&N is silent is where do the books go after one is finished reading?  Mine reside in my Amazon book locker, not on the reader where, apparently, one's "Nook" books may stay.  I wouldn't imagine scrolling through fifty or a hundred picture entries looking for unread copy would be much fun.-- and probably wouldn't do much for the battery life, either.  I do like the stuff from B&N about lower prices than Amazon or Sony.  I like that very much!
    Rate this comment: 12345

    rttedrow
    10/22/2009
    Posts:46
    Avg Rating:
    4/5
  • Consisering the Nook, buyer beware!
    For anyone considering the nook, please read about my experience.

    First I had to wait about 30 days for my nook to arrive.  It worked as advertised at first but began having problems after the third recharge cycle.  The nook was stuck in the screen shot mode and would not respond.  After holding for 45 minutes, B&N tech support was able to walk me through rebooting the reader.  After a full recharge, again the nook would not turn on at all.  I tried everything recommended by tech support and nothing worked.  How does a new item with a new battery stop working like this?  Why doest it take 45 minutes each time you call their help desk?

    I decided to ask for the manager and request a refund.  Although they agree to fully refund me the price of the nook, all accessories and membership fee, they would not refund the ebooks I had purchased.  I can tell you that the service managers are anxious to get unhappy customers off the phone.  I suggested that I receive a store credit to purchase the physical books in their stores which they refused to do.  They were just happy to get me off the phone.

    I can’t remember the last time I such a terrible experience with a retailer.  They are not prepared to handle the tech issues and not committed to providing good customer service. 

    Bottomline is that if you are considering the Nook, buyer beware!
    Rate this comment: 12345

    bogie123
    01/18/2010
    Posts:1
    • Re: Consisering the Nook, buyer beware!
      You see, you shouldn't be so harsh on them. That is a typical procedure with software (which ebooks are) nowadays. You can't do much about it, especially, since you agreed to the procedure when placing the order. From my own experience, i can say that I have had no problems so far with my jetBook from ECTACO. I hope it will stay that way. (Not soliciting ;)
      Rate this comment: 12345

      Bremsig
      01/22/2010
      Posts:1
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