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Friday, August 18, 2006

Do Digg Users Read Past the Headlines?

For some of the people who leave comments at Digg, it's shoot first, ask questions later.

They say there's no such thing as bad publicity. As an editor and Web writer, I tend to agree. Anything that gets attention for my articles and sends traffic my way is a blessing. That's why we at Technology Review are always pleased when users of news-aggregator and discussion sites such as Slashdot and Digg post links to our pieces.

It's an especially lucky day when we get mentioned at Digg. Technology Review articles that win enough diggs to rise to the front page of Digg's technology section routinely get two to ten times more page views than average.

But while the extra visitors are always welcome, I cringe a little when I read some of the thoughts people express in the comment sections of Digg posts.

Frankly, it's clear that some users don't even read the articles they're digging (or burying) before they spout their opinions. And that makes me wonder whether many of the readers who come to TechnologyReview.com after reading a few comments at Digg have mistaken expectations -- and may leave without really engaging with the site.

Case in point: A story I wrote yesterday saying, in essence, that social-networking giant MySpace doesn't play well with others. I noted that companies like eBay and Google, not to mention Amazon and even Microsoft, make it easy for third-party software developers to create applications that leverage those companies' databases or software to offer "value-added" services the companies wouldn't have created on their own. But far from offering the programming interfaces that would facilitate the growth of a mini-economy around its site, MySpace seems to prefer to serve outside startups with cease-and-desist letters.

The story's headline -- "How MySpace Is Antisocial" -- was meant to be a play on the fact that MySpace is a leading social-networking site. I'm sorry I have to spell that out. But many of the folks who commented on the story, once it had been dugg, apparently took the headline more literally. They assumed -- obviously, without reading the story -- that it was about MySpace somehow making its users more antisocial.

The very first comment, from a user named bntphoretwunny, made this mistake: "I completely agree. Kids sit on their computers all day looking for friends and waiting for comments, instead of actually going out and interacting with people."

I am very thankful to another Digg user called teradome, who posted a response to bntphoretwunny attempting to clear things up: "Interesting opinion, but you might want to actually read the article. It's not about MySpace users being anti-social with other people, it's about the business itself being anti-social with other businesses." I am also grateful to the other diligent Digg users who voted to bury bntphoretwunny's comment and promote teradome's. As of 4 p.m. EDT on Friday, the mistaken post had 26 negative diggs while the correction had 29 positive diggs. The fact that Digg users can vote on comments, and not just stories, helps to screen out inane comments, and it's working in this case, at least to some extent. (Comments with enough negative diggs eventually get buried and appear in the comment list as "hidden.")

Unfortunately, teradome's comment didn't come soon enough to prevent the Digg discussion from going off on a long, rambling tangent about the general merits -- well, mostly the demerits -- of MySpace. It shouldn't be a surprise, I guess, that a lot of people get very worked up about MySpace. It's so big and dominant that criticism is inevitable. But it does surprise me that so many commenters chose to engage with bntphoretwunny's original comment and argue about whether MySpace is a waste of time, rather than responding to the content of the actual article.

I'm not saying that Digg users are lazy and illiterate. I'm just raising a few questions that ought to concern anyone who takes the trouble to publish substantive articles and essays online, or who cares how readers find their stories. How many Digg users actually follow a link and read an article before they digg it, bury it, or comment on it? How much of the discussion on Digg is about the substance of the dugg articles, and how much of it is froth? Is getting dugg always good publicity -- or is it possible that much of the traffic Digg generates is low value, unlikely to lead to more page views or cogent discussion?

If this blog entry gets posted at Digg, maybe we can have a useful discussion about those questions. Or maybe not.

Comments

  • it is on digg already
    ...as you can see the article was posted on digg, and there is a discussion going on.
    Rate this comment: 12345

    gabrielg01
    08/18/2006
    Posts:418
    Avg Rating:
    3/5
  • Doesn't seem like they do...
    It's amazing how many interesting articles I read on Digg have less-than-amazing comment strings underneath them. I avoid participating at Digg other than digging stories. It's not only people not reading either. I swear, every Linux/Apple/Microsoft post descends into flame wars at some point because some fanboy has to speak up. It's tiring.
    Rate this comment: 12345

    ModemManCJ
    08/18/2006
    Posts:1
  • Thanks for posting this.
    Commenting with out reading an article is one of my pet peeves on digg.  I don't understand why anybody would want to comment without reading.  I really enjoyed reading all the digg comments on this story to.  Keep up the good work.

    Paul Sanchez
    Rate this comment: 12345

    soloride
    08/18/2006
    Posts:1
  • Just One Minute
    All of you have missed the point. My oppinion is more important than my understanding.
    Rate this comment: 12345

    Phineas
    08/19/2006
    Posts:93
    Avg Rating:
    4/5
  • It's not just on Digg
    I'm sure the problem you describe is related to the shrinking attention span of online readers in general, and I think it is interconnected with a whole slew of behaviors.  I've watched people as they "use" blogs, and it's pretty brutal.  They snicker at a headline and immediately click on the first link they see without having read anything in the article at all! The entire act of visiting a blog takes less than 3 seconds. 

    On another note, I have seen so many articles on this very site with comment streams involving people with the mental qualifications of guinea pigs that until today I had promised myself never to read the comments here anymore.  I don't understand how a site like this wouldn't have a much more intelligent readership.  For what it's worth, before I swore off reading comments I was usually reading bio-related articles.  Hmmm. 
    Rate this comment: 12345

    BGGal
    08/21/2006
    Posts:1
    • Re: It's not just on Digg
      Why are you so surprised? It all makes sense. Since the web is an open and democratic medium, it means that the most unqualified people can have an equal voice to anyone else. Since it is anonymous, it also means that people can allow themselves to say things they wouldn't say in real life. Grow up, and get used to it (but don't lower your personal standards).

      In spite of such problems, digg and other similar sites are very good tools for those who know how to use them. I found very interesting things on digg, which would have taken me hours of surfing to find on my own. I dig digg!:)
      Rate this comment: 12345

      gabrielg01
      08/23/2006
      Posts:418
      Avg Rating:
      3/5
      • Re: It's not just on Digg
        Here is an idea,
          People that submit high quality comments, usually get rated high digg ratings. So why not give them a high weight vote, than people who submit on average lower quality comments with lower digg rating.
          This way you get high quality comments, earlier on in the comment string. But then again people might not want to comment, which in some cases may be a good thing.
        Innovation Management
        Commercialization of technology

        Thanks Brian Glassman
        Rate this comment: 12345

        briang1621
        08/25/2006
        Posts:124
        Avg Rating:
        4/5
  • Key-Insight into Digg’s user’s behavior
    Wade Roush has made a great discussion about user’s behavior of Digg.com, who often do not read the article but leave un-informed and misleading comments on articles anyway.
    User behavior is often an area overlooked by software developers, who usually believe building an ideal technological system based on logic is the way to go. In my experience it is amazing how people can misuse a thing, like for example, using a portable phone as a door stop. Product designers are fairly attuned to designing for misuse; however, web-developers are just getting to know the concept, and were taught a valuable lesson in the early nineties with the advent of spam. Studying, users misuse on the internet can very important and should not be overlooked when designing a new web-service. In the case of the Digg technology non-appropriate comments are demoted by voting, which amazing works well against misuse by phasing out poor or misleading comments.
    Brian Glassman
    Innovation Management
    Commercialization of technology
    Rate this comment: 12345

    briang1621
    08/25/2006
    Posts:124
    Avg Rating:
    4/5
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