Columns

Ease of Learning

  • December 2002
  • By Michael Schrage

An innovation isn't any good if it's a bad teacher.

   

My cell phone has taught me nothing. On the other hand, my Palm personal digital assistant has been an excellent tutor. Both gadgets are loaded with features I have yet to tap. Both come with instruction manuals thicker than the devices themselves.

But unlike my phone, the Palm helps me learn how to use it better. The cleverly designed Graffiti training function encourages me to practice my digital penmanship so that I can enter data faster. My cell phone gives me virtually no cues or clues for using it. I have to read the poorly written manual or badger friends. I am sure that I use less than 20 percent of the phone's capabilities. For example, I have yet to figure out how to accomplish a three-way call that doesn't simultaneously disconnect everyone. I'm not that stupid.

 

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