Reviews

The Zen of Airport Kiosks

  • January 2005
  • By Michael Schrage

Technology's gift of mindlessness and painlessness.

   

There was absolutely no way I would make my flight. The Heathrow Express had been late, and British Airways' check-in lines were shockingly long. The queues were filled with shrieking children, steamer trunks, and tourists with zero sense of urgency. I was toast.

Jumping the queue was impossible. Pleading for preferential treatment seemed a nonstarter: too American. I looked for help. There, sitting ignored amid the madding crowd, was a machine.

 

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