June 2003
Computers That Speak Your Language
Voice recognition that finally holds up its end of a conversation is revolutionizing customer service. Now the goal is to make natural language the way to find any type of information, anywhere.
By Wade Roush
"IwanttoflyfromBostontoMilwaukeenext
Saturdayformysisters
birthdayandIdontwanttostopin
ChicagoandIdontwantto
paymorethanfourhundreddollars
andthepartystartsatthreeoclocksoI
needtogettherebeforethen."
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